Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Minifie

Childers,Australia

Summary

Experienced and dedicated hospitality manager with 5 years of leadership experience in accommodation and food & beverage environments. Currently managing Farmgate Backpackers, overseeing day-to-day operations, guest services, and team supervision to ensure a high standard of service and a welcoming atmosphere. Previously held a managerial role in a busy pub, developing strong skills in staff management, customer service, and fast-paced hospitality operations. Known for reliability and ability to drive positive outcomes.

Overview

10
10
years of professional experience

Work History

Hostel Manager

Farmgate Backpackers
07.2022 - Current
  • Take the lead on back-office management including managing reservations.
  • Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance and administration.
  • Ensure guest satisfaction by addressing guest concerns, implementing service improvements, and maintaining high standards of cleanliness and service.
  • Oversee maintenance and repairs of hostel facilities and equipment to ensure a safe and comfortable environment for guests and staff.
  • Strong organizational abilities to manage multiple tasks and responsibilities.
  • Proficiency in computer systems and reservation management software.
  • Ability to handle challenging situations with tact and diplomacy.

Restaurant Manager

Birminghams
09.2019 - 12.2022
  • Oversaw daily operations, ensuring smooth service delivery and a high standard of customer satisfaction.
  • Recruited, trained, and supervised front and back of house staff, fostering a motivated and efficient team.
  • Managed staff schedules, shift planning and payroll coordination to optimize labour costs and coverage.
  • Monitored food quality, presentation and hygiene standards with compliance.
  • Handled customer feedback and complaints professionally, resolving issues to maintain brand reputation.

Financial Advisor

Conexus Credit Union
05.2018 - 09.2019
  • Assessed and processed loan applications for personal clients via inbound and outbound phone channels.
  • Provided accurate and tailored advice on loan products, interest rates, repayment options, and lending criteria.
  • Conducted thorough credit assessments by reviewing income, credit history, and supporting documentation.
  • Guided customers through the loan process from initial enquiry to final approval and settlement.
  • Built rapport quickly with customers to understand their financial needs and provide clear, confident support.
  • Worked collaboratively with internal departments, including credit analysts and settlement teams, to ensure smooth processing.

Licensed Hair Stylist

Shear Expressions
03.2015 - 05.2018
  • Provide quality customer service and maintain a high standard of professionalism.
  • Communicating with clients and working in a fast-paced environment.

Education

Licensed Hair Stylist -

T&H Academies Career Training Centre
01-2012

High School Diploma -

Redvers High School
01-2011

Skills

  • Leadership: Provide strong leadership to hostel staff, including hiring, training, and managing performance to ensure a high level of service and guest satisfaction
  • Problem-Solving: Proactively addressing operational challenges and implementing effective solutions resulting in streamlined processes
  • Communication: Effectively communicating with guests, staff and suppliers resulting in strong relationships and enhanced customer satisfaction
  • Attention to Detail: Maintaining accurate guest records, booking in large reservations and room allocations to avoid errors and enhance guest satisfaction
  • Adaptability: Successfully managed multiple projects and handle changing priorities in a fast-paced and dynamic hospitality environment

Timeline

Hostel Manager

Farmgate Backpackers
07.2022 - Current

Restaurant Manager

Birminghams
09.2019 - 12.2022

Financial Advisor

Conexus Credit Union
05.2018 - 09.2019

Licensed Hair Stylist

Shear Expressions
03.2015 - 05.2018

Licensed Hair Stylist -

T&H Academies Career Training Centre

High School Diploma -

Redvers High School

Similar Profiles

CREATE PROFILE
Brittany Minifie