Brittany Pyne
Baldivis
Summary
Therapeutic Support Manager with a commitment to youth wellbeing, spearheaded through innovative therapeutic practices. A strong focus on fostering development through planning tailored to each child's unique needs, with a multidisciplinary approach ensuring the creation of environments conducive to the thriving of children in out-of-home care, through crisis management and leadership. Experience in the Child & Family space underpins a competency in protective behaviours, trauma-informed care, and physical intervention. Professional with strong foundation in youth development, prepared to make significant impact. Known for fostering collaborative environments, adapting to changing needs, and achieving measurable results. Expertise includes mentoring, program planning, and community outreach, combined with compassionate approach and excellent communication skills. Reliable and driven to support team goals and youth success.
Outside of these professional capabilities, I am an active mental health advocate, championing mental health awareness across communities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Therapeutic Support Manager
Lifestyle Solutions (Aust) Ltd.
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
Service Specialist (acting)
Lifestyle Solutions (Aust) Ltd.
09.2024 - 10.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Therapeutic Youth Worker
Lifestyle Solutions (Aust) Ltd.
01.2021 - 07.2023
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided key emotional support to special needs youth.
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Contributed to development of individualized plans to support youth goal achievement.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.
Education
Some College (No Degree) - Family and Community Services
South Metropolitan TAFE
Perth, WACertificate III - Early Childhood Education and Care
Inspire Education
Queensland, Australia01.2021
Skills
- Employee Wellness
- Teamwork and cross functional collaboration
- Problem-solving
- Continuous improvement
- Staff management and development
- Regulatory compliance
- Training and mentoring
- Work Planning and Prioritization
- Leading and coordinating team meetings
- Document and record management
- Retention strategies
- Professional networking
- Stakeholder management
- Budget management
- Policy enforcement
- Travel arrangements
- Schedule coordination
- Verbal and written communication
- Negotiation and conflict resolution
- Administration and reporting
- Decision-making
- Professional and courteous
- Task delegation and strategic planning
- Scheduling and coordinating
- Documentation and reporting
Accomplishments
- Mental Health First Aid Accredited
- Therapeutic Crisis Intervention STANDARD
- Therapeutic Crisis Intervention TRAINER
- Accidental Counsellor
- Therapeutic Crisis Intervention
- Be There Certificate
- Neurodiversity in the Workplace
- Aboriginal Cultural Competence
- De-Escalating Conflict & Aggression
- Managing Challenging Personalities
- Trauma Informed Practice
Certification
- Managing Challenging Personalities
- Therapeutic Crisis Intervention
- First Aid
- NDIS Clearance
- Protective Behaviours
Compliance Checks
NDIS Screening
Working with Children Check (WA)
WA395 Child Protection Check (WA)
First Aid & CPR
Timeline
Service Specialist (acting)
Lifestyle Solutions (Aust) Ltd.
09.2024 - 10.2024
Therapeutic Support Manager
Lifestyle Solutions (Aust) Ltd.
07.2023 - Current
Therapeutic Youth Worker
Lifestyle Solutions (Aust) Ltd.
01.2021 - 07.2023
Some College (No Degree) - Family and Community Services
South Metropolitan TAFE
Certificate III - Early Childhood Education and Care
Inspire Education
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