Brittany Rodoreda
Summary
Hardworking and professional Guest Relations Executive, well-versed in building long-lasting relationships with the client. Remains calm and collected under pressure and works to develop and implement solutions. Proficient in handling administrative and staffing needs to keep services flowing smoothly, and a practiced multitasker and team leader.
Overview
2
2
years of professional experience
Work History
Guest Relations Executive
CBRE - Macquarie Group Account
09.2023 - Current
- Managed team rosters/shifts while taking into account events/ large meetings, peak client arrival periods, annual leave and unexpected personal leave, to ensure optimal desk coverage requirements were met.
- Trained new employees by developing detailed training schedules, and ensured a smooth and welcoming onboarding experience.
- Managed client feedback effectively, implementing necessary changes for continuous improvement.
- Successfully resolved booking discrepancies, ensuring minimal disruption to client meetings.
- Delegated tasks to staff to ensure all BAU operations ran smoothly and efficiently, and directed staff to handle needs for individual clients/guests to resolve issues and generate positive experiences.
- Provided team/individual recognition
- Planned team networking events/gatherings
- Ensured account KPI's were upheld on a daily basis.
Guest Relations Associate
CBRE - Macquarie Group Account
04.2022 - 09.2023
- Established a welcoming atmosphere through impeccable presentation and demeanour.
- Exceeded the clients expectations by proactively anticipating needs and offering personalised solutions, creating memorable experiences for the client and their guests.
- Implemented quality assurance measures by routinely inspecting rooms and public areas for cleanliness and maintenance standards.
- Safeguarded sensitive information by adhering to privacy policies when handling confidential guest data.
- Collaborated with various departments to ensure seamless coordination of the clients needs and requests.
- Provided valuable feedback to management on client preferences, and opportunities for improvement.
Education
High School Diploma -
Mount St. Joseph School
Milperra, NSW12.2016
Skills
- Reservation Management
- Client Relationship Management
- Exceptional Communication
- Teamwork and Leadership
- Decision-Making
- Organisational, Planning and Prioritisation skills
- Data entry proficiency
- MS Office
- Language skills
Timeline
Guest Relations Executive
CBRE - Macquarie Group Account
09.2023 - Current
Guest Relations Associate
CBRE - Macquarie Group Account
04.2022 - 09.2023
High School Diploma -
Mount St. Joseph School
Similar Profiles
Tracy TsuiTracy Tsui
Senior Guest Relations Associate at Macquarie Group/CBRESenior Guest Relations Associate at Macquarie Group/CBRE
Ibrahima SARRIbrahima SARR
Area Maintenance Manager at CBRE GWS Amazon Account YUL2Area Maintenance Manager at CBRE GWS Amazon Account YUL2
Leslie DoodyLeslie Doody
Workplace Experience Program Manager at CBRE (Booz Allen Hamilton Account)Workplace Experience Program Manager at CBRE (Booz Allen Hamilton Account)