Brittany Ross
Morayfield,QLD
Summary
Dedicated Assistant Property Manager with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
LJ Hooker - Property Connections
Kallangur
03.2024 - 03.2025
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in contractors, and other support services.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- End to end property management tasks.
Office All-rounder
Caboolture Realty
Caboolture
01.2024 - 03.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Real Estate Receptionist
Remax Victory
Caboolture South, QLD
05.2023 - 10.2023
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Handled transactions and maintained payments records accurately
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Sales and Parts Assistant
Brisbane Motos - Riders Market
Caboolture, QLD
01.2023 - 05.2023
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Sales Assistant
First Choice Liquor
Sippy Downs, QLD
08.2020 - 01.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
Education
Certificate IV - Property Services -
REIQ
High School Diploma -
Sunshine Beach State High School
Sunshine Beach, QLD12.2011
Skills
- Property management
- Tenant relations
- Lease administration
- Time management
- Conflict resolution
- Strong communication skills
- Property inspections
- Emergency response planning
Timeline
Assistant Property Manager
LJ Hooker - Property Connections
03.2024 - 03.2025
Office All-rounder
Caboolture Realty
01.2024 - 03.2024
Real Estate Receptionist
Remax Victory
05.2023 - 10.2023
Sales and Parts Assistant
Brisbane Motos - Riders Market
01.2023 - 05.2023
Sales Assistant
First Choice Liquor
08.2020 - 01.2023
Certificate IV - Property Services -
REIQ
High School Diploma -
Sunshine Beach State High School