Brittany Schultz
Gold Coast
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Bunnings Warehouse
10.2015 - Current
- Performed regular audits of existing pricing structures in order to identify areas of improvement.
- Ensured compliance with ACCC laws and regulations. This included regular audits.
- Assisted with the implementation of new pricing policies across all departments.
- Executed competitor pricing audits to maintain adherence to ACCC laws around our company policy.
- Analyzed competitor pricing strategies to identify opportunities and recommend changes.
- Created detailed reports on competitor pricing for management review.
- Developed and maintained filing systems for confidential documents and records.
- Cross-trained in reception duties to cover absent team members.
- Managed incoming calls while providing information, or transferring callers to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Recognized by management for providing exceptional customer service.
- Ensured compliance with health and safety regulations within the office environment.
Customer Service Representative
Bunnings Warehouse
04.2013 - 10.2015
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Certificate III Business
TAFE Queensland
QLDCert I Education
Benowa State High School
Gold CoastSkills
- Microsoft Office Suite
- Regulatory compliance
- Time management
- Self-Motivated
- Ability to multitask while under pressure
- Documentation and control
Certification
- Queensland Open Driver's License
- Current Working with children card (Blue Card 2199199/1)
Timeline
Administrative Assistant
Bunnings Warehouse
10.2015 - Current
Customer Service Representative
Bunnings Warehouse
04.2013 - 10.2015
Certificate III Business
TAFE Queensland
Cert I Education
Benowa State High School
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