Brittany Sharlott
Frankston,VIC
Summary
Having spent all my career in the hospitality industry, I am well versed in my many areas, but excel with hosting and being on floor. I have passion for hospitality which has helped me expand my skills and knowledge. I have also been presented with management and leadership opportunities which I have launched myself into without hesitation to learn more and put myself in a position where I can mentor others and educate them at the same time. I am always up for a challenge, love learning new skills and do not shy away from anything.
Overview
12
12
years of professional experience
Work History
Barista
Degani Cafe
03.2023 - 10.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
House Keeping
Pool Port Douglas
10.2022 - 03.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
House Keeper, Barista, Waitress, Bartender
4 Different Venues
05.2022 - 10.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Assistant Manager
Nandos
01.2021 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor
King Henry Restaurant
03.2017 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Supervisor
Belgrave Bakery
01.2013 - 03.2017
Barista
Blue Gum Cafe
03.2012 - 01.2013
Skills
- Honest
- Trustworthy
- Reliable
- Loyal
- Bubbly
- Diligent
- Great handling pressure and high stressful situations
- Fantastic customer service skills
Licenses
- RSA
- Car
Interests
- Indoor Plants
- Hiking
- Camping
- Group Activities with friends
References
On request
Timeline
Barista
Degani Cafe
03.2023 - 10.2023
House Keeping
Pool Port Douglas
10.2022 - 03.2023
House Keeper, Barista, Waitress, Bartender
4 Different Venues
05.2022 - 10.2022
Assistant Manager
Nandos
01.2021 - 10.2021
Supervisor
King Henry Restaurant
03.2017 - 09.2021
Supervisor
Belgrave Bakery
01.2013 - 03.2017
Barista
Blue Gum Cafe
03.2012 - 01.2013
Similar Profiles
Noelle LaiNoelle Lai
Barista at Degani CafeBarista at Degani Cafe
My Duyen PhanMy Duyen Phan
Barista at Degani CafeBarista at Degani Cafe
Maria PanagiotopoulouMaria Panagiotopoulou
Wait Staff Member at Degani Bakery CafeWait Staff Member at Degani Bakery Cafe
Jake PorterJake Porter
Screen Printer at Von Pace GroupScreen Printer at Von Pace Group
Olivia GroeneveldOlivia Groeneveld
Starlight Volunteer at The Starlight FoundationStarlight Volunteer at The Starlight Foundation