Brittany-Sheridan Palmer
Rockhampton
Summary
Experienced Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Reception Manager/Beauty Therapist
Labella Beautique
03.2014 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Designed skin, body and hair care packages for individual clients.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Trained new staff in product knowledge and customer service protocols.
- Ensured all necessary ordering of products needed for client services.
- Completing all required documentation for NDIS clients.
Reception Manager
World Gym
09.2016 - 06.2017
- Organized and updated databases, records and other information resources.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
Medical Receptionist (Part-Time)
Hillcrest Hospital
08.2012 - 01.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Invoiced patients accurately in line with charging guidelines.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and surgical availability.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Receptionist
Mandalay Medical Centre
12.2010 - 08.2012
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for bulk-billing
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved patient problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Diploma - Eyelash Mastery
Lush Lashes
Melbourne, VIC12.2022
Diploma - Beauty Therapy
Harvest Education Training
Brisbane, QLD04.2016
High School Diploma -
Emmaus Catholic College
Rockhampton11.2011
Diploma - Business Administration And Management
Emmaus Catholic College
Rockhampton09.2011
Skills
- Sales Expertise
- Time Management
- Selling Skills
- Individualized Assessments
- Skin Condition Diagnosis and Treatment
- Multi-Line Telephone Systems
- Schedule Management
- Ability to thrive in face-paced team environment
Timeline
Reception Manager
World Gym
09.2016 - 06.2017
Reception Manager/Beauty Therapist
Labella Beautique
03.2014 - Current
Medical Receptionist (Part-Time)
Hillcrest Hospital
08.2012 - 01.2015
Medical Receptionist
Mandalay Medical Centre
12.2010 - 08.2012
Diploma - Eyelash Mastery
Lush Lashes
Diploma - Beauty Therapy
Harvest Education Training
High School Diploma -
Emmaus Catholic College
Diploma - Business Administration And Management
Emmaus Catholic College
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