BRITTANY SMITH
Currans Hill,NSW
Summary
Over the past 10 years I have managed to achieve the following, My certificate 111 and diploma in children services as i gained knowledge of being a nurturing Childcare Educator experienced in creating unique recreational lessons and activities for youth ages 6 weeks through 5 years. I stayed in this industry for 5 years gaining a lot of experience.
In the years of 2016 - 2019 I was working as a nurse & disability support worker, in this industry i gained my certificate 111 in health services assist (assistant in nursing). Within the years of working as a nurse & disability support worker i gained experience and knowledge of office administration, within this role i worked closely along side the company's software entering clients details and completing NDIS plans. I have gained professional skills in office administration, team collaborations, organizing office operations, answering to customer and client needs. I have experience with staff rosters, verbal and written communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Inspire Allied Health and Education Group
Gregory Hills , NSW
04.2022 - Current
- Processed payments from customers using point of sale systems.
- Provided general administrative support including filing documents, scheduling appointments.
- Maintained accurate records of customer interactions and transactions.
- Developed strategies to improve customer service processes and procedures.
- Provided customer service in a courteous and professional manner.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Attended continuing education courses related to allied health topics.
Assistant Educator
Curran's Hill Child Care Centre
Currans Hill , Nsw
10.2019 - 02.2022
- Engaged with children on an individual basis in a pleasant manner.
- Addressed behavioural and learning issues with parents and day-
care management. - Organized and engaged in recreational activities such as games
and puzzles. - Communicated with owners, board members and support team
concerning personnel matters. - Trained, coached and mentored staff to ensure smooth adoption of
new program. - Promoted good health by preparing meals with organic and natural
ingredients. - Established a safe play environment for the children.
- Allowed for ample outdoor recreation time.
- Made nutritious breakfasts, lunches, dinners and snacks for the
children. - Implemented curriculum.
- Developed and rolled out new policies.
- Instructed children on proper health and personal habits.
- Supervised children and participated with children in activities.
Disability Support Worker
Synergy Vision
Camden, NSW
04.2018 - 10.2019
- Prepared nutritious meals to meet individual dietary needs.
- Adhered to all company requirements for patient interactions and care standards.
- Maintained tidy, clean and hazard-free home environments.
- Updated daily logs with care actions, patient behaviours and incidents.
- Provided a high level of physical support by lifting, adjusting and moving clients.
- Received and resolved an average of calls each week regarding complaints and problems.
- Intervened in crisis situations to protect residents and others.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Implemented ongoing staff training programs and educational sessions based on a collaborative crisis intervention model.
- Provided on-call care at all times of day and night.
- Monitored fluid intake and output levels.
- Assisted patients with bathing, dressing, hygiene and grooming.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Assistant Educator
Scallywags Kindergarten Camden 2570
Camden, NSW
03.2016 - 03.2018
- Engaged with children on an individual basis in a pleasant manner.
- Addressed behavioural and learning issues with parents and day- care management.
- Organized and engaged in recreational activities such as games and puzzles.
- Communicated with owners, board members and support team concerning personnel matters.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Promoted good health by preparing meals with organic and natural ingredients.
- Established a safe play environment for the children.
- Allowed for ample outdoor recreation time.
- Made nutritious breakfasts, lunches, dinners and snacks for the children.
- Implemented curriculum.
- Developed and rolled out new policies.
- Instructed children on proper health and personal habits.
Assistant Educator
Macarthur Early Learning
Elderslie, NSW
02.2013 - 03.2016
- Supervised circle time, free play, outside play and learning and developmental activities.
- Encouraged child involvement in classroom experiences.
- Organized small groups of children while transitioning to and from outdoor play.
- Discussed programs policies and practices to families and visitors.
- Participated in home visits, parent meetings and developmental screenings.
- Incorporated music and play into developmentally appropriate activities.
- Dressed children and changed diapers.
- Reported parent complaints and comments to managers.
- Identified early warning signs of emotional and developmental problems in children.
- Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Maintained a child-friendly environment by allowing frequent access to outdoor activities.
- Maintained accurate and detailed records of enrolments, attendance, health and safety, emergency contact information and incident reports.
- Completed evening classroom and play area clean-up and closing duties.
- Engaged with children individually to meet emotional and physical needs.
- Communicated regularly with parents about daily activities and behaviours.
Education
First Aid And CPR
Wave Learning
03.2021
Certificate 111 in Health Service Assistance - HLT33115 (Assisting in Nursing -
Macquarie Fields Tafe
01.2020
Diploma - children services
Benchmark College
06.2016
Kids and traffic Early Childhood road safety education program -
01.2015
Movement solution training for Additional needs children -
01.2015
In house courses -
Benchmark College
Skills
Personal
Good Communication Skills
Goal-oriented
Excellent Time management skills
Highly observant
Exceptionally organised
Emotionally supportive
Loves children
Self-motivated
Energetic caregiver
Consistently meet goals
Calm under pressure
Conflict resolution
Culturally sensitive
Childcare
Certified Day-care Provider
Infant and child CPR certification
Effective team leader
Clinical experience with child abuse and neglect cases
Parent communication
Special-needs childcare
Food handling preparation
Documentation skills
Diaper changes and feedings
Outdoor activities
Educational leader knowledge
Medical and in-home disability service
First Aid and CPR Certified
Epi-Pen use
Staff training/development
Administer Medication
PEG tube feeding
Daily living assistance
Household chores
Grooming support
Food handling preparation
Disadvantaged youth programs
Office Administration/ rostering
Spreadsheet development
Database entry
Microsoft
Timeline Planning and Management
Organization and efficiency
Phone call answering
Strong problem solving
Skilled in rostering
Verbal and writing communication
Team collaboration
Professional and mature
Scanning and copying
Allied Health Services and NDIS Administrator
Customer Relations
Data Entry
Conflict Resolution
Multitasking
Analytical and Critical Thinking
Excellent Communication
Team Collaboration
Knowledge of NDIS (Plan and documentation audits)
Experience with Nookal software
Time management
Project coordination
References
REFEREES ~ Sam Haoui - former director of Macarthur Early Learning 0411 171 658 ~ Lucinda Wheeler - personal Referee 0447 618 071
Certification
Working with Children’s Check number
Miss Brittany Louise SMITH
WWC0621175E
Valid for paid and unpaid work Expiry: 0903/2025
Certificate 111 in health service assistance - HLT33115 (Assisting in nursing work in acute care)
Diploma in children services - national code CHC50113
Certificate 111 in children services - CHC30712
First Aid certificate - HLTAID003 expires 2024
Kids and traffic Early Childhood road safety education program 2015
Movement solution training for Additional needs children 2015 In house courses by Benchmark College:
Anaphylaxis
Asthma
Timeline
Customer Service Officer
Inspire Allied Health and Education Group
04.2022 - Current
Assistant Educator
Curran's Hill Child Care Centre
10.2019 - 02.2022
Disability Support Worker
Synergy Vision
04.2018 - 10.2019
Assistant Educator
Scallywags Kindergarten Camden 2570
03.2016 - 03.2018
Assistant Educator
Macarthur Early Learning
02.2013 - 03.2016
First Aid And CPR
Wave Learning
Certificate 111 in Health Service Assistance - HLT33115 (Assisting in Nursing -
Macquarie Fields Tafe
Diploma - children services
Benchmark College
Kids and traffic Early Childhood road safety education program -
Movement solution training for Additional needs children -
In house courses -
Benchmark College
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