Brittany Turner
Rocksberg,QLD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Educator
Oaktree Academy Woodford
Woodford
10.2023 - Current
- Provide care for children from 6 weeks - 6 years of age in accordance with government regulations
- Prompt and appropriate liaison between parents and members of staff
- Assisting in planning and preparation of activities
- Proper setup and clean-up of children’s play areas
- Cleaning of kitchen, toilets, and children’s play areas
- Active supervision and participation in children’s activities
- Basic administrative duties, such as filing, scanning and destroying of sensitive information
Educator
Bellmere Early Education Centre
01.2022 - 09.2023
- Provide care for children from 6 weeks - 12 years of age in accordance with government regulations
- Prompt and appropriate liaison between parents and members of staff
- Assisting in planning and preparation of activities
- Proper setup and clean-up of children’s play areas
- Cleaning of kitchen, toilets, and children’s play areas
- Active supervision and participation in children’s activities
- Basic administrative duties, such as filing, scanning and destroying of sensitive information
- Implemented classroom management techniques that fostered positive and inclusive learning environment for all students.
Sales Consultant
Optus
10.2021 - 01.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased referral business by establishing strong rapport with existing clients, leading to positive word-of-mouth recommendations and expanded customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Administrative Officer
Tubestock Nursery Australia
09.2020 - 02.2021
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Claims Auditor
Allianz Worldwide Partners
Brisbane
02.2016 - 05.2020
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
- Implemented fraud detection measures, minimizing financial losses due to fraudulent activities.
- Mentored new hires on company policies/procedures enabling them to quickly become proficient in managing claims.
- Established strong relationships with external partners such as medical providers, legal professionals, and repair services for efficient case management.
- Coordinated catastrophe response efforts, ensuring prompt deployment of resources during high-volume periods or natural disasters.
- Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
- Oversaw regular audits of claim files ensuring accuracy in reserve amounts and adherence to established guidelines.
- Analyzed claims data, identifying trends and areas for improvement in processes and policies.
- Maintained compliance with industry regulations during all stages of claims process.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Sales Agent
TSA Group
Brisbane
02.2015 - 02.2016
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of telco products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquires.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Increased customer retention rates by consistently providing prompt, courteous, and effective solutions to their concerns.
Education
Certificate III in Early Childhood Education and Care -
Australian Institute of Early Childhood Studies
Brisbane, QLD01.2023
Certificate IV in Business -
Sarina Russo
Brisbane, QLD11.2012
Corinda State High School
Corinda, QLD11.2012
Skills
- Attention to Detail
- Office Administration
- Recordkeeping and File Management
- Office Management
- Data Confidentiality
- Work Planning and Prioritization
- Time Management
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
- Conflict Resolution
- Sales expertise
- Store Opening and Closing
Timeline
Educator
Oaktree Academy Woodford
10.2023 - Current
Educator
Bellmere Early Education Centre
01.2022 - 09.2023
Sales Consultant
Optus
10.2021 - 01.2022
Administrative Officer
Tubestock Nursery Australia
09.2020 - 02.2021
Claims Auditor
Allianz Worldwide Partners
02.2016 - 05.2020
Sales Agent
TSA Group
02.2015 - 02.2016
Certificate III in Early Childhood Education and Care -
Australian Institute of Early Childhood Studies
Certificate IV in Business -
Sarina Russo
Corinda State High School
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