Brittany Turner
Brisbane,QLD
Summary
An enthusiastic Administration Officer with a strong background in high-volume environments seeking to provide exceptional service to clients. Dedicated and upbeat individual capable of performing daily tasks well with minimal oversight. Provides key strengths in the areas of communication and time management with an emphasis on client satisfaction and results.
Overview
4
4
years of professional experience
Work History
Administration Officer - Heart & Lung Outpatients
The Prince Charles Hospital
Chermside, QLD
02.2025 - Current
- Managed administrative tasks to support daily operations in a healthcare environment.
- Assisted in maintaining patient records and ensuring data accuracy.
- Processed incoming correspondence and directed inquiries to appropriate departments.
- Collaborated with medical staff to facilitate smooth clinic operations.
- Trained new administrative staff on hospital policies and procedures effectively.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Updated databases with new customer contact details or changes in existing accounts.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
ESM Support Officer
Community and Oral Health
Brighton, QLD
03.2024 - 02.2025
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Compiled data for statistical analysis and reporting purposes.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Coordinated patient appointments and organised staff transport schedules.
- Monitored office inventory to maintain supply levels.
- Resolved customer queries in a timely manner.
Administration Officer / Director Support Officer
Royal Brisbane and Women's Hospital
Herston, QLD
10.2023 - 03.2024
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Familiar with Hospital Based Corporate Information System (HBCIS), Enterprise Management Systems (ESM), Integrated Electronic Medical Record (IeMR), Talent Management System (TMS), Smart Referrals Work Solution (SRWS), Microsoft Outlook, Word and Excel.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Monitored stock levels within the office environment, placing orders when necessary.
- Updated databases with new customer contact details or changes in existing accounts.
- Greeted and checked in visitors to facilitate front office operations.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Ward Administrator
Royal Brisbane and Women's Hospital
Herston, QLD
04.2023 - 10.2023
- Admitting, discharging and transferring patients using online systems
- File maintenance
- Familiar with Hospital Based Corporate Information System (HBCIS), Enterprise Management Systems (ESM), Integrated Electronic Medical Record (IeMR), Microsoft Outlook, Word and Excel
- Welcomed patients and visitors and answered any inquiries
- Collected paperwork for patients, nurses and physicians.
- Answered phone calls to provide assistance, information and medical personnel access.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Monitored unit supply levels and notified management of ordering needs.
- Photocopied, scanned, faxed and printed accordingly
- Organised patient travel and transfers
Guest Service Agent
Quest Serviced Apartments
Chermside, QLD
04.2021 - 04.2023
- Checked guests in and out.
- Organised future guest departures.
- Responded to incoming calls in a timely and professional manner.
- Welcomed large volume of guests and improved overall customer service.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Detailed all policies and procedures, including safety information to guests upon hotel check in.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Shared key hotel information to guests and provided details about pool and restaurants.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Conducted night auditing and banking procedures.
Education
MSM30116 Certificate III in Process Manufacturing -
Kirana Colleges
North Lakes, QLD07.2020
High School Certificate -
St Rita’s College
Clayfield, QLD12.2018
Skills
- Microsoft Office Suite
- Telephone Etiquette
- Well-groomed presentation
- Takes pride in work and always achieve tasks to a high quality
- Team player, works well with others
- Independent worker
- Computers and Technology
- Professional and Courteous
- Task Prioritization
- Maintains a high level of integrity and accuracy
- Verbal and Written Communication
- Judgment and Decision Making
- Multitasking and Time Management
- Document and File Management
Additional Information
Dr Yong Wee
Senior Medical Officer - Cardiology
The Prince Charles Hospital
(E) yong.wee@health.qld.gov.au
.
Christina Birch
Clinical Nurse Consultant - CTCP
Brighton Health Campus
(P) 07 3631 7300
(E) christina.birch@health.qld.gov.au
.
Katrina Inglis
Senior Admin Officer - Infectious Diseases Outpatients
Royal Brisbane and Women's Hospital
(P) 07 3646 1661
(E) katrina.inglis@health.qld.gov.au
Timeline
Administration Officer - Heart & Lung Outpatients
The Prince Charles Hospital
02.2025 - Current
ESM Support Officer
Community and Oral Health
03.2024 - 02.2025
Administration Officer / Director Support Officer
Royal Brisbane and Women's Hospital
10.2023 - 03.2024
Ward Administrator
Royal Brisbane and Women's Hospital
04.2023 - 10.2023
Guest Service Agent
Quest Serviced Apartments
04.2021 - 04.2023
MSM30116 Certificate III in Process Manufacturing -
Kirana Colleges
High School Certificate -
St Rita’s College