Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brittany Turner

Brisbane,QLD

Summary

An enthusiastic Administration Officer with a strong background in high-volume environments seeking to provide exceptional service to clients. Dedicated and upbeat individual capable of performing daily tasks well with minimal oversight. Provides key strengths in the areas of communication and time management with an emphasis on client satisfaction and results.

Overview

4
4
years of professional experience

Work History

Administration Officer - Heart & Lung Outpatients

The Prince Charles Hospital
Chermside, QLD
02.2025 - Current
  • Managed administrative tasks to support daily operations in a healthcare environment.
  • Assisted in maintaining patient records and ensuring data accuracy.
  • Processed incoming correspondence and directed inquiries to appropriate departments.
  • Collaborated with medical staff to facilitate smooth clinic operations.
  • Trained new administrative staff on hospital policies and procedures effectively.
  • Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
  • Updated databases with new customer contact details or changes in existing accounts.
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.

ESM Support Officer

Community and Oral Health
Brighton, QLD
03.2024 - 02.2025
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Compiled data for statistical analysis and reporting purposes.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
  • Coordinated patient appointments and organised staff transport schedules.
  • Monitored office inventory to maintain supply levels.
  • Resolved customer queries in a timely manner.

Administration Officer / Director Support Officer

Royal Brisbane and Women's Hospital
Herston, QLD
10.2023 - 03.2024
  • Managed daily office operations, including scheduling appointments and managing incoming calls.
  • Familiar with Hospital Based Corporate Information System (HBCIS), Enterprise Management Systems (ESM), Integrated Electronic Medical Record (IeMR), Talent Management System (TMS), Smart Referrals Work Solution (SRWS), Microsoft Outlook, Word and Excel.
  • Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
  • Monitored stock levels within the office environment, placing orders when necessary.
  • Updated databases with new customer contact details or changes in existing accounts.
  • Greeted and checked in visitors to facilitate front office operations.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.

Ward Administrator

Royal Brisbane and Women's Hospital
Herston, QLD
04.2023 - 10.2023
  • Admitting, discharging and transferring patients using online systems
  • File maintenance
  • Familiar with Hospital Based Corporate Information System (HBCIS), Enterprise Management Systems (ESM), Integrated Electronic Medical Record (IeMR), Microsoft Outlook, Word and Excel
  • Welcomed patients and visitors and answered any inquiries
  • Collected paperwork for patients, nurses and physicians.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Monitored unit supply levels and notified management of ordering needs.
  • Photocopied, scanned, faxed and printed accordingly
  • Organised patient travel and transfers

Guest Service Agent

Quest Serviced Apartments
Chermside, QLD
04.2021 - 04.2023
  • Checked guests in and out.
  • Organised future guest departures.
  • Responded to incoming calls in a timely and professional manner.
  • Welcomed large volume of guests and improved overall customer service.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Detailed all policies and procedures, including safety information to guests upon hotel check in.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Shared key hotel information to guests and provided details about pool and restaurants.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Conducted night auditing and banking procedures.

Education

MSM30116 Certificate III in Process Manufacturing -

Kirana Colleges
North Lakes, QLD
07.2020

High School Certificate -

St Rita’s College
Clayfield, QLD
12.2018

Skills

  • Microsoft Office Suite
  • Telephone Etiquette
  • Well-groomed presentation
  • Takes pride in work and always achieve tasks to a high quality
  • Team player, works well with others
  • Independent worker
  • Computers and Technology
  • Professional and Courteous
  • Task Prioritization
  • Maintains a high level of integrity and accuracy
  • Verbal and Written Communication
  • Judgment and Decision Making
  • Multitasking and Time Management
  • Document and File Management

Additional Information

Dr Yong Wee

Senior Medical Officer - Cardiology

The Prince Charles Hospital

(E) yong.wee@health.qld.gov.au

.

Christina Birch

Clinical Nurse Consultant - CTCP

Brighton Health Campus

(P) 07 3631 7300

(E) christina.birch@health.qld.gov.au

.

Katrina Inglis

Senior Admin Officer - Infectious Diseases Outpatients

Royal Brisbane and Women's Hospital

(P) 07 3646 1661

(E) katrina.inglis@health.qld.gov.au

Timeline

Administration Officer - Heart & Lung Outpatients

The Prince Charles Hospital
02.2025 - Current

ESM Support Officer

Community and Oral Health
03.2024 - 02.2025

Administration Officer / Director Support Officer

Royal Brisbane and Women's Hospital
10.2023 - 03.2024

Ward Administrator

Royal Brisbane and Women's Hospital
04.2023 - 10.2023

Guest Service Agent

Quest Serviced Apartments
04.2021 - 04.2023

MSM30116 Certificate III in Process Manufacturing -

Kirana Colleges

High School Certificate -

St Rita’s College
Brittany Turner