Brittany Virkotie-Mason

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Carefully interviewed, selected, trained, and supervised staff 80+ staff over a period of 3 years
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• 1 year+ experience in effectively managing payroll and timekeeping, and paperwork for new hires and terminations
• Reduced process bottlenecks by training and coaching 80+ employees on practices, procedures, and performance strategies.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Raised 6k+ in donations for charity events
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Trained 80+ staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed daily inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored team members to enhance professional development and accountability in workplace.
• Over one year experience in creating employee schedules to align coverage with forecasted demands.
• Developed strategy to increase sales and drive profits.
• Managed multiple promotions to improve engagement within the community and increase sales
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Hired and interviewed over 30+ crew
• Evaluated employee performance and conveyed constructive feedback to improve skills every 6 months to 20+ staff
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs daily.
• Established performance goals for employees and provided feedback on methods for reaching those milestones regularly on shift
• Successfully managed scheduling budgets and was successful in reducing costs by 2% and reducing the average cost of our staff members from $22 to $19
• Consistent in meeting under waste targets by 0.34% of budgeted costs