Brittney Marshall
Pimpama
Summary
Dynamic administrator with a proven track record at Whakarongorau Aotearoa, excelling in document management and customer service. Skilled in maintaining data confidentiality and fostering team collaboration, I streamlined processes and enhancing productivity. My attention to detail and leadership abilities drive successful project outcomes and strengthen client relationships.
Overview
8
8
years of professional experience
Work History
Service and Support Advisor
Whakarongorau Aotearoa
03.2017 - 03.2025
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Administrator
Nicknack Services Ltd
08.2023 - 03.2025
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Reduced overhead costs through careful budget management and resource allocation.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Streamlined invoice processing, reducing average payment turnaround time.
- Developed comprehensive filing system that significantly improved document retrieval times.
Casual Administration
904 Fabrication
11.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- MS office
- Team building and leadership
- Personable and approachable
- Data confidentiality
- Team collaboration
- Document management
- Staff management
- Schedule coordination
- Employee supervision
- Bookkeeping
Timeline
Administrator
Nicknack Services Ltd
08.2023 - 03.2025
Casual Administration
904 Fabrication
11.2021 - 05.2022
Service and Support Advisor
Whakarongorau Aotearoa
03.2017 - 03.2025
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