Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Morris Ingles

Penrith,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Beautician

Beautee Bar
12.2020 - Current
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Consult clients and suggest treatments and styles to suit customer appearance and personal choices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand..
  • Answered phone calls and emails to schedule client appointments.
  • Used social media platforms to promote salon and services.

Warehouse Operator

Martin Brower
12.2016 - 09.2022
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.

Customer Service Representative

Veolia Environmental Services
07.2016 - 11.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Developed and updated databases to handle customer data.

Retail Assistant Manager

Supre, Cotton Group
01.2011 - 07.2016
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.

Education

Hospitality Operations Level III

Skills Queensland
Queensland

Certificate III in Warehouse Operations

ARC Training
Parramatta, NSW
08.2019

Professional Selling Certificate

Sydney Sales Academy
Sydney, NSW
12.2016

Skills

  • Appointment Scheduling
  • Customer engagement
  • Staff training and development
  • Organizational skills
  • Relationship building
  • Effective communication

Timeline

Beautician

Beautee Bar
12.2020 - Current

Warehouse Operator

Martin Brower
12.2016 - 09.2022

Customer Service Representative

Veolia Environmental Services
07.2016 - 11.2016

Retail Assistant Manager

Supre, Cotton Group
01.2011 - 07.2016

Hospitality Operations Level III

Skills Queensland

Certificate III in Warehouse Operations

ARC Training

Professional Selling Certificate

Sydney Sales Academy

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Brittney Morris Ingles