Summary
Overview
Work History
Education
Skills
References
Roles And Responsibilities
Timeline
Generic

Brittney Robinson Schell

Belmont

Summary

Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.

Overview

11
11
years of professional experience

Work History

Customer Service Officer

Greater Bank
10.2021 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Trained new hires on customer service policies and procedures.

Attendant Food & Beverage

Compass Group
02.2021 - 10.2021
  • Kept facilities clean, neat, and organised to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Shift Manager

McDonalds
01.2014 - 02.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Assisting Coach

CrossFit Horizons
05.2019 - 02.2020
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Fostered positive and inclusive team environment, leading to increased team cohesion and morale.

Education

Higher School Certificate -

Newcastle High
12.2017

Skills

  • Current Drivers License
  • Communication skills
  • Strong work ethic
  • Time management
  • Confident
  • Great Organisation skills
  • Customer service
  • Customer support
  • Motivated
  • Records maintenance

References

  • Anaseini Toki, McDonalds Manager, 0401164725
  • Kristy Gallagher, CrossFit Horizons, 0412573222
  • Matty Clift, Compass Group, 0488777767
  • Erin Behn, Friend, 0423785594
  • Ashley Gobracht, Greater Bank- Kotara Manager, 0413124931

Roles And Responsibilities

  • Customer experience, dealing with compliments and complaints.
  • Front counter experience, taking orders
  • Cash handling, balancing beginning, and end of day tills
  • Barista experience
  • Food Safety
  • Managing shifts - Positioning and organising crew members
  • Preparation of Crossfit kid classes
  • Maintain client's safety
  • General hygiene and maintenance
  • Basic cash deposits and withdrawals. Transferring funds.
  • Resolving disputed transactions
  • Performing administrative duties and branch procedures
  • Working with a team and independently to reach goals.

Timeline

Customer Service Officer

Greater Bank
10.2021 - Current

Attendant Food & Beverage

Compass Group
02.2021 - 10.2021

Assisting Coach

CrossFit Horizons
05.2019 - 02.2020

Shift Manager

McDonalds
01.2014 - 02.2021

Higher School Certificate -

Newcastle High

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Brittney Robinson Schell