Brittney Seremetkovski

• Tracking, monitoring and reporting on operational activities
• Oversee of our 12 + contracts within contract management
• Providing support in the development and implementation of operational procedures.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Making independent decision-making relating to my area of responsibility
• Providing level administrative support to the Procurement team, managing confidential and sensitive information.
• Providing procurement advice and support to the broader Agency.
• Preparing a range of procurement related documentation
• Drafting correspondence and reports, including emails and letters.
• Drafting correspondence and reports, including emails and letters.
• Contributing to team and branch planning activities including identifying opportunities for improvements
• Processing TIS National monthly invoices
• Taking full advantage of opportunities to receive and explore feedback about own performance within the corporate management team
• Applying best practice procurement and contracting functions in accordance with legislative and policy guidance
• Undertaking research and analysis activities and drafting initial documentation to support straight forward procurements and procurement reporting activities.
• Initiating the drafting of procurement and contract related documentation.
• Entering, extracting and manipulating data in the Agency systems to enable accurate Agency reporting.
• Contributing to team planning activities and identifying opportunities for improvements.
• Processing invoices and tracking spend against budget.
• Applying advanced Excel skills and working with Agency SAP based systems to extract data.
• Providing administrative support to the team.

• Handled incoming payment inquiries through CRM/PACE
• Learning the new NDIS National system PACE before National roll out
• Complied with established procedures when approving or rejecting claims.
• Investigating and resolving outstanding payment requests that have been rejected through the myplace provider and participant portals.
• Engaging with internal and external stakeholders to resolve payment enquiries.
• Processing manual payments to providers and self-managed participants.
• Working to resolve payment issues, guided by legislation, NDIA policies and standards, and
  Payments Branch Standard Operating Procedures (SOPs).
• Contribute to decision-making within the team/work area.
• Consistently meeting team and individual work resolution targets.
• Ensuring knowledge of and compliance with legislative, financial and administrative frameworks.
• Maintaining an awareness of government decision-making processes, Agency guidelines and
  regulations.
  

• Worked with customers to understand needs and provide excellent service.
• Managed incoming calls each day with utmost professionalism and knowledgeable service.
• Answered customer questions about product availability and shipment times.
• Provide support with making customer sample swatches for customers and interested cash sales
• Created proposals for the customers interests in various products
• Helped with the marketing of our product Probond Ultra in it's launch
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promoted available products and services to customers during service, account management and order calls.

• Processed employee expense reports quickly to prevent delays in payouts.
• Represented company at conferences and seminars to boost outreach.
• Developed strategic plans and initiatives.
• Streamlined workflow.
• Directed managers of rapidly growing team.
• Executed training programs.
• Monitored executive and site schedules to coordinate meetings and corporate events.
• Translated business priorities into implementable actions.
• Oversaw HR training, coaching, mentoring and staff retention.
• Drove specification, scheduling, status and review processes.
• Managed day-to-day development issues.
• Developed monthly reports.
• Assisted the Operations Team with there day-to-day schedules
• Managed the work expenses in fortnightly excel spread sheet monitoring
• Supported the Operations Coordinator with proactive correspondence management, document coordination and customer relations.

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Onsite Asbestos clearances on contaminated residence
• Air monitoring on projects with Asbestos containing fibers
• Daily reportings on the workings being produced
• Management of the site at the time of clearance monitoring

• Executed on-time, under-budget project management on complex financial issues for senior leadership.
• Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
• Handled scheduling of subcontractors and staff to complete projects within required timeframes.
• Performed regular job site observations to provide direction for general contractor personnel and subcontractor labourers.
• Wrote numerous project proposals in conjunction with company and departmental goals according to strict timelines.
• Avoided construction delays by efficiently following through with site inspections.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• On project construction sites became the Covid-19 Marshall to meet government regulations
• Continuously inspected job sites for observation of safety protocols by staff and subcontractors.

FOI – Freedom Of Information
• Using the FOI Inbox to send acknowledgment letters out to the client solicitors
• Using Avanti, IBM Notes, Excel spreadsheets
• Release documentation to solicitors

Records Management
• Managing the Records management Inbox for any requests
• Using Avanti, IBM Notes systems
• Working out of the records work manger to identify the un-identified claims that have come with no direct guidance by the sender or the receiver

Informal Review
• Managing the informal review inbox
• Using Avanti, IBM Notes, Thru Portal (system where client documentation is kept to send or receive files in a safe protected manner)
• Sending 28 day documentation out to the solicitors

• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Manage Senior Managers diaries (Lotus Organiser), scheduling and coordinating appointments and meetings
• Provide other assistance as required
• Provide general assistance to the Division's senior managers and team as required
• Develop effective working relationships with internal and external stakeholders
• Arrange and co-ordinate meetings and functions, including people, catering, venue and equipment
• Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.

• Maintained team productivity by efficiently scanning, submitting and archiving records.
• Reconciled documentation against budget requirements and ledgers.
• Ensure accurate and efficient processing of provider accounts and client reimbursements
• Process and mange medical treatment costs for clients to confirm their eligibility of the medical recess threshold
• Deliver high quality customer service and first call resolution to clients and providers through TAC's dedicated accounts phone line
• Proactively call providers to resolve accounts issues where information is required to expedite the payment of their accounts and resolve billing enquires

• Monitor the Legal ‘Costs and Prosecutions' inbox
• Create Cost Distribution Excel spreadsheets in the solicitors
• Send our Allocation Tasks to the Cost consultants
• Liaise with internal and external providers about costs and payments
• Create E-forms of the costs and settlements

• Filed paperwork, sorted and delivered mail and maintained office organization.

• Maintain confidentiality and secrecy requirements of group information sources
• Quality control reports and or surveillance submitted by the Panel firms in accordance with the Forensic group policies, procedures and Operations requirement manual
• Liaise with the respective Administration areas of the Panel Firms and answer queries
• Oversee accounts Receivable/ TAPS service limit updates for the Panel firms and investigate outstanding and overdue invoices
• Provide authority letters as required and allocation the jobs to the Panel Firms
• Administer the drop box facility and surveillance footage
• Attend Case Conferences with Internal clients as required
• Conduct database searches including Driver License (DLS) enquires and business searcher
• Administer the Police Traffic Incident System (TIS) program and oversee the Police Interview process
• Maintain the Jafas database and archive files as required including the update of new or cancelled Panel Firms / Investigators

• Scan and copy Brief of Evidence files (BOE) when required by the Internal Investigators

• Shadowed senior team members to learn all related jobs.
• Maintained high levels of efficiency during training by taking detailed notes and asking questions
• Inputting contracts into the Contract Register
• Scanning, copying, printing and faxing
• Using applications such as Lotus Notes, Avanti, Advanced Records Management system, Excel and Microsoft, TRIM, Contract register, (S) Drive applications
• Liaising with clients and colleagues in both written and verbal communications
• Answer corporate legal team members phones in their absence and provide timely and detailed messages via email
• Provide administrative support to other CL team members; e.g. opening and closing files, editing documents

• Maintained high levels of efficiency during training by taking detailed notes and asking questions.
• Shadowed senior team members to learn all related jobs.
• Liaising with clients and colleagues in both written and verbal communications
• Creating Letters to clients and Solicitors
• Uploading Radiology discs from our solicitors
• Processing impairment cheques
• Allocating tasks from our coordinators
• Arranging exam schedules and taxi arrangements
• Conducting quality assurance checks on incoming impairment and serious injury applications
• Arranging Follow –up tasks from our Solicitors and hospitals
• Training the Temps on authority letters

• Shadowed senior team members to learn all related jobs.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Allocating jobs to the external investigation firms
• Creating basic and complex documents using Microsoft applications
• Liaising with clients and colleagues in both written and verbal communications
• Scanning, copying, printing and faxing
• Assisting with scanning and copying of investigation briefs in preparation for court hearings
• Quality controlling investigation reports and invoices