Brittney Sims
Perth,WA
Summary
Dynamic Customer Service Supervisor at Woolworths Supermarket, adept at enhancing service quality through effective problem-solving and team leadership. Successfully resolved escalated issues, boosting customer satisfaction and loyalty. Skilled in employee development and work prioritization, fostering a collaborative environment that drives team success and operational excellence. Experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Woolworths Supermarket
07.2021 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Education
WACE -
Girrawheen Senior High School
Perth, WA10-2016
Diploma - Beauty Therapy
North Metropolitan TAFE
Perth, WA11-2019
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Team development
- Work prioritization
- Delegating work
- Employee scheduling
- Empathy and patience
Timeline
Customer Service Supervisor
Woolworths Supermarket
07.2021 - Current
WACE -
Girrawheen Senior High School
Diploma - Beauty Therapy
North Metropolitan TAFE
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