Brittney Stilsby
Melton South
Summary
customer service professional with over 5 years of experience, started working at FoodWorks Supermarket when I was 14 where I exceeded customer expectations and fostered loyalty. Known for reliability and composure in high-pressure situations, I effectively resolved complaints and trained new staff, ensuring a positive shopping experience while maintaining accurate cash handling.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Fish and Chips
08.2021 - 06.2024
- Worked effectively in fast-paced environments.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Cashier
Mandys Caffe
10.2018 - 04.2021
- Worked effectively in fast-paced environments.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Customer Service Cashier
McDonald’s
09.2015 - 03.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
FoodWorks Supermarkets
05.2013 - 03.2015
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
10 -
Staughton College
Melton, VIC11.2017
Skills
- Over 5 years in Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Fast learner
- Responsible
Contact Reference
Damien James
- 0435665288
Kimberley Laverty
- 0424 140 598
Timeline
Customer Service Cashier
Fish and Chips
08.2021 - 06.2024
Customer Service Cashier
Mandys Caffe
10.2018 - 04.2021
Customer Service Cashier
McDonald’s
09.2015 - 03.2018
Customer Service Cashier
FoodWorks Supermarkets
05.2013 - 03.2015
10 -
Staughton College
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