Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Brittny Smith

Redbank Plains,Australia

Summary

I am an outgoing individual offering superb customer service proficiency and passion for exceeding sales goals. I have many years of experience in Retail, Hospitality and Management roles. I am reliable, punctual and demonstrate liability and responsibility. I am very capable as an independent but also as a team player. I work very well under pressure and have a huge willingness to learn new things. I am a hard worker who strives for the best in every aspect of my personal and professional life. I love a challenge and working towards targets and goals. I have great communication skills and provide fantastic customer service. I enjoy building new relationships and motivating my colleagues to be the best they can be. I love organising and maintaining a clean workspace, I like everything to be in order and have a place. I am extremely tidy and reliable and will always go above and beyond to meet workplace standards. I think I would make a great addition to your company and would love the opportunity to showcase my skills and help the business grow.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Store Manager

Krispy Kreme
08.2018 - 11.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Regularly hosted team meetings in store and state meetings


Retail Sales Assistant

Valspar Paint Australia
08.2016 - 08.2018
  • Provide customer service by greeting and assisting customers, and responding to customer enquiries and complaints
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Inventory stock and reorder when inventory drops to a specified level
  • Estimate consumer demand and determine the types and amounts of goods to be sold
  • Keep records of purchases, sales, and requisitions
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
  • Making and receiving phone calls
  • Colour consultant
  • Mixing colours
  • Unpacking warehouse
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Loading and unloading pallets with walkie stacker
  • Closing and opening store
  • Cash handling
  • Greeted customers and helped with product questions, selections, and purchases.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Assistant Store Manager

Ice Design
11.2015 - 09.2016
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Inventory stock and reorder when inventory drops to a specified level
  • Instruct staff on how to handle difficult and complicated sales
  • Hire, train, and evaluate personnel in sales, establishments, promoting and firing workers when appropriate
  • Assign employees to specific duties
  • Keep records of purchases, sales, and requisitions
  • Enforce safety, health, and security rules
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Plan budgets and authorize payments and merchandise returns
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Review inventory and sales records to prepare reports for management and budget departments

Team Supervisor

Subway
11.2015 - 07.2016
  • Clean and sanitize work areas, equipment, utensils, dishes, or silverware
  • Store food in designated containers and storage areas to prevent spoilage
  • Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
  • Take and record temperature of food and food storage areas such as refrigerators and freezers
  • Keep records of the quantities of food used
  • Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving
  • Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets
  • Weigh or measure ingredients
  • Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
  • Remove trash and clean kitchen garbage containers
  • Carry food supplies, equipment, and utensils to and from storage and work areas
  • Prepare bank deposits, balancing assigned funds as necessary
  • Count money and make bank deposits
  • Investigate and resolve complaints regarding food quality, service, or accommodations

Cashier

Hungry Jacks
12.2012 - 11.2015
  • Management duties
  • Clean and sanitize work areas, equipment, utensils and dishes
  • Store food in designated containers and storage areas to prevent spoilage
  • Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders following approved procedures
  • Take and record temperature of food and food storage areas such as refrigerators and freezers
  • Keep records of the quantities of food used
  • Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
  • Remove trash and clean kitchen garbage containers
  • Carry food supplies, equipment, and utensils to and from storage and work areas
  • Operate cash register, handle money, and give correct change
  • Package take-out foods or serve food to customers
  • Vacuum dining area and sweep and mop kitchen floor

Education

High School Diploma -

Woodcrest State College

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Outstanding communication skills
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Goals and performance
  • POS systems
  • Recruitment and hiring
  • Operations management
  • Supply ordering
  • Policies and procedures
  • Staff management
  • Work Planning and Prioritization
  • Documentation and reporting
  • Payroll management
  • Customer response
  • Bank deposit procedures
  • Loss prevention
  • Operational efficiency
  • Performance reviews
  • Leading staff meetings
  • Delegating work
  • Advertising and marketing
  • Special events
  • Employee terminations
  • Budget development
  • Systems and software expertise
  • Budget administration
  • Verbal and written communication
  • Customer feedback analysis

Certification

Certificate III - Food handling

Timeline

Store Manager

Krispy Kreme
08.2018 - 11.2024

Retail Sales Assistant

Valspar Paint Australia
08.2016 - 08.2018

Assistant Store Manager

Ice Design
11.2015 - 09.2016

Team Supervisor

Subway
11.2015 - 07.2016

Cashier

Hungry Jacks
12.2012 - 11.2015

High School Diploma -

Woodcrest State College

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