BRITTNY WANJEMA
Kununurra,WA
Summary
Motivated and reliable crew member with a strong background in customer service and front-of-house operations. Skilled in enhancing guest experiences and maintaining smooth operations. Committed to delivering exceptional service and boosting customer satisfaction. Strong teamwork and adaptability skills for seamless service delivery.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
Wild Mango Cafe
Kununurra, WA
02.2024 - 09.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
TEAM MEMBER
KENTUCKY FRIED CHICKEN (KFC PERTH)
PERTH
06.2020 - 03.2022
- Customer service and front desk operation
- Food preparation and service
- Managing food hygiene requirements
- Handled various cleaning duties.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
TEAM MEMBER
Mochachos restaurant
PERTH
01.2020 - 12.2020
- Customer service and front desk operation.
- Food preparation and service.
- Managing food hygiene requirements
- Handled various cleaning duties.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
High School Diploma -
EMMANUEL CHRISTIAN COMMUNITY SCHOOL
Perth, WA10.2022
COSMETOLOGY
KENYA10.2023
CERTIFICATE II - Health Support Services
North Metrapolitan Tafe
Perth01.2022
Skills
- Workplace health and safety awareness
- Polite and approachable demeanor
- Dedicated to customer service
- Resilient work ethic
- Effective time management
- Adaptable to new skills
- Neat and professional presentation
- Effective verbal communication
- Effective team contributor
- Customer order management
- Engaging with visitors
- Maintaining hygiene standards
- Conflict resolution skills
Hobbies and Interests
Volleyball, Cooking., Gardening., Yoga, Playing piano., Volunteer work.
Awards
Certificate of participation in the cultural, hair & beauty event, Crowned as the 3rd position in the fashion model event 2023.
certificates
Manual Handling Certificate
First Aid Certificate
Certificate II in Health services
Timeline
Front of House Staff Member
Wild Mango Cafe
02.2024 - 09.2024
TEAM MEMBER
KENTUCKY FRIED CHICKEN (KFC PERTH)
06.2020 - 03.2022
TEAM MEMBER
Mochachos restaurant
01.2020 - 12.2020
High School Diploma -
EMMANUEL CHRISTIAN COMMUNITY SCHOOL
COSMETOLOGY
CERTIFICATE II - Health Support Services
North Metrapolitan Tafe