Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Broady Graham

Team Leader
Sydney,NSW
Broady Graham

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
years of professional experience

Work History

Woolworths Supermarket

Proactive Services Team Leader
09.2022 - Current

Job overview

  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated leadership skills in managing team tasks from concept to completion.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Successfully operated heavy equipment such as forklifts.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Evaluated employee performance and developed improvement plans.
  • Increased employee performance through effective supervision and training.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.

Woolworths Supermarket

Assistant Deli Manager
07.2019 - 10.2022

Job overview

  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Increased sales 50% through suggestive selling of promotional items.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
  • Set schedules for 15 staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inventoried food products and associated materials on weekly basis.

Woolworths Supermarket

Team Member
10.2017 - 07.2019

Job overview

  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.
  • Generated reports detailing findings and recommendations.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

KFC

Fast Food Team Member
06.2015 - 10.2017

Job overview

  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Prepared salads, soups and sandwiches for customers.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Processed orders on POS system and accepted cash and charge payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Made change and returned correct cash and coin to patrons.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Suggested complementary items to orders to boost sales.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Education

Colo High School
North Richmond, NSW

High School Diploma
11.2016

University Overview

Skills

  • Customer Service
  • Compliance Requirements
  • Training and Development
  • Problem-Solving
  • Employee Supervision
  • Flexible and Adaptable
  • Waste Procedures Establishment
  • Schedule Crew Members
  • Employee Performance Evaluations
  • Cost Control
  • Good Telephone Etiquette
  • Performance Strategies

Timeline

Proactive Services Team Leader
Woolworths Supermarket
09.2022 - Current
Assistant Deli Manager
Woolworths Supermarket
07.2019 - 10.2022
Team Member
Woolworths Supermarket
10.2017 - 07.2019
Fast Food Team Member
KFC
06.2015 - 10.2017
Colo High School
High School Diploma

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Broady Graham Team Leader