Brock Alexander
Toowoomba ,QLD
Summary
Welcoming professional with several years of experience working with diverse customer base eager to use this experience to join a great time oriented around guest satisfaction. Detailed cashier with expertise in all forms of payment processing and security protocol. Experience in Aged care administration and rostering, fast paced learner that thrives in client facing roles.
Overview
6
6
years of professional experience
Work History
Junior Theatre Technician
Empire Theatre Pty Ltd
Wilsonton, QLD
01.2024 - 02.2025
- Set up and operated audio-visual equipment for theatre productions.
- Assessed effectiveness of audio, lighting and state.
- Set up and installed all staging and equipment for any given production.
- Venue maintenance and cleaning
- Interpret and deliver client specifications as part of a team.
Retail Assistant
Eb Games Clifford Gardens
Wilsonton, QLD
06.2023 - 01.2024
- Restocked and organized shelves during slow periods to maintain store appearance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered questions about current promotions and resolved issues according to store policies.
Customer Service and Floor attendant
EVENT CINEMAS
03.2023 - 01.2024
- Floor maintenance and cinema checks
- Bar and coffee attendant
- Customer service
- Food and beverage
- Junior Training Assistant
- Cleaning duties, sweeping, mopping, sanitising etc
Retail Assistant
BWS INDOOROOPILLY DRIVE AND WESTRIDGE
12.2022 - 01.2024
- Manning drive through station and checkout
- Retrieving and organizing stock and stock take
- Counting the till / safe for end of day cash / debit intake report
- Reporting stock, incidents, theft, training etc
Roster Clerk
MCLEAN CARE TOOWOOMBA
01.2022 - 10.2022
- Rostering staff visits to clients and client service coordination
- Answering calls
- Scanning and data entry
- Ensuring client satisfaction
- Being the first point of contact for clients and staff
Wait Staff
JAMAICA BLUE TOOWOOMBA & INDOOROOPILY
08.2019 - 11.2021
- Customer and table service
- Food and drink preparation
- Taking and processing orders
- Team communication
- Cleaning duties
Education
Queensland Certificate of Education -
Centenary Heights State High School
Queensland12.2020
Skills
- Communication skills
- High customer service and sales skills
- Problem solving skills
- Strong work ethic
- Able to work with others cooperatively
- Multitasking
- Prioritising urgent tasks
- Adaptability
- Alert and discerning
- Enthusiastic
- Work well with children and the elderly
- Product knowledge expertise
- Customer assistance
- POS systems
- Stockroom organization
- Data entry proficiency
- Calendar management
- Scheduling coordination
- Client service
- Strong organization
- Confidentiality
- Telephone etiquette
Availability
Mon-Sun
References
- Emma Smith, Assistant Manager, EB Games, 0412 318 788
- Tim Panitz, Operations & Technical Services Manage, Empire Theatre, 0419 763 337
Personal Information
Date of Birth: 10/06/03
Timeline
Junior Theatre Technician
Empire Theatre Pty Ltd
01.2024 - 02.2025
Retail Assistant
Eb Games Clifford Gardens
06.2023 - 01.2024
Customer Service and Floor attendant
EVENT CINEMAS
03.2023 - 01.2024
Retail Assistant
BWS INDOOROOPILLY DRIVE AND WESTRIDGE
12.2022 - 01.2024
Roster Clerk
MCLEAN CARE TOOWOOMBA
01.2022 - 10.2022
Wait Staff
JAMAICA BLUE TOOWOOMBA & INDOOROOPILY
08.2019 - 11.2021
Queensland Certificate of Education -
Centenary Heights State High School
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