Brock Davis
Sorell,TAS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Centre Manager
Telstra
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Team Leader
Telstra
08.2019 - 09.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Customer First Champion
Telstra
07.2014 - 08.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service
Kmart
08.2011 - 06.2014
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Coordinated customer service team projects, achieving successful on-time completion.
Education
Completion of Year 12 -
Rosny College
Rosny Park, TASSkills
- Manage Contracts
- Project Management
- Pollution Prevention
- Financial Forecasting
Timeline
Centre Manager
Telstra
09.2022 - Current
Team Leader
Telstra
08.2019 - 09.2022
Customer First Champion
Telstra
07.2014 - 08.2019
Customer Service
Kmart
08.2011 - 06.2014
Completion of Year 12 -
Rosny College
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