Summary
Overview
Work History
Education
Skills
References
Timeline
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Brock Duve

Melbourne,VIC

Summary

Dedicated hospitality staff with one year of full-time, hands-on experience delivering outstanding customer service in the industry. Proven ability to thrive in fast-paced environments, ensuring guest satisfaction through effective communication and attention to detail. Adept at collaborating with diverse teams to achieve operational excellence. Seeking to contribute my skills and enthusiasm.

Overview

1
1
year of professional experience

Work History

Hospitality Trainee

Yarram Commercial Hotel
01.2023 - 02.2024
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Developed rapport with repeat guests by remembering preferences and anticipating their needs during each stay.
  • Greeted guests in the bistro and engaged in pleasant conversation while getting them seated.
  • Increased sales significantly by upselling higher-end products to customers.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

Bachelor of Computer Science - Computer Science

RMIT University
Melbourne, VIC
12.2026

High School Diploma -

Yarram Secondary College
Yarram, VIC
12.2022

Skills

    • Conflict Management
    • Detail Oriented
    • First Aid Training
    • Food Safety Standards
      • Beverage Preparation
      • Multi-tasking
      • Phone orders
      • Memory retention

References

Jaz (Manager at commercial hotel)

-Email: jaz@yarramcommercialhotel.com.au

Timeline

Hospitality Trainee

Yarram Commercial Hotel
01.2023 - 02.2024

Bachelor of Computer Science - Computer Science

RMIT University

High School Diploma -

Yarram Secondary College

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Brock Duve