Summary
Overview
Work History
Education
Skills
Timeline
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Brock Fanning

Glenmore Park

Summary

I am a personable and reliable candidate with a passion for delivering quality customer service and a positive attitude. Well-versed in differing service roles and task management. Demonstrated ability to succeed in high pressure situations while maintaining customer satisfaction. Dedicated to fostering a welcoming atmosphere and ensuring a memorable experience for every patron.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
02.2023 - Current
  • Happily interacting with customers during hectic periods and building relationship with regulars to promote pleasant service experience.
  • Handling customer complaints professionally, and resolving issues efficiently to ensure customer satisfaction is maintained.
  • Supported the efforts in training new hires through sharing knowledge of beverage-making standards and back-of-house tasks.
  • Managed time effectively to balance a range of both cafe and drive-thru orders.

Retail Sales Worker

HYPE
10.2022 - Current
  • Achieving set sales targets through communication with customers and persuasive selling techniques.
  • Shifts in inventory management, ensuring stock is organised and accessible as well as packing delivery orders.
  • Effectively meeting sales expectations from individual transactions and continuing to accommodate customer needs.
  • Conducted daily store opening and closing procedures, maintaining proper cash handling and writing daily sales reports.

Food Service Worker

Boost Juice
01.2022 - 11.2022
  • Maintained strict food safety standards by properly handling fruit and vegetable preparation.
  • Cleaning and sanitizing all dishes and utensils to maintain food allergen safety. Maintaining adequate stock on hand for expected busy periods of the day.
  • Demonstrated versatility by quickly adapting to changing hours and service role expectations.
  • Participated in regular re-trainings each month in food safety modules and practices.

Education

Bachelor of Advanced Medical Science - Medicine

Western Sydney University
Sydney, NSW
11-2026

Skills

  • Fast-paced environment
  • Strong communication skills
  • Interpersonal skills
  • Exceptional customer service
  • Adaptive and Assertive
  • Team oriented

Timeline

Barista

Starbucks
02.2023 - Current

Retail Sales Worker

HYPE
10.2022 - Current

Food Service Worker

Boost Juice
01.2022 - 11.2022

Bachelor of Advanced Medical Science - Medicine

Western Sydney University

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Brock Fanning