Summary
Overview
Work History
Education
Skills
References
Timeline
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Brock Preston

Coorparoo,QLD

Summary

I have passionately worked in the disability sector for just over a total of 3 years and have developed a dedication for this industry and assisting the community. I have learnt a wealth of valuable knowledge within my role as a support coordinator and I am looking to expand my knowledge base and expertise within your company, I bring first hand experience with the LGBTQIA+ community as well as a diagnosis of Autism spectrum disorder. I am hard working and dedicated with every task that comes my way.

Overview

9
9
years of professional experience

Work History

Specialist Support Coordinator

Hively Group
01.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved Participant satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Effectively managing my caseload of 34 participants and ensuring quality service standards.

Supported Living Facilitator

Uniting Care
09.2021 - 04.2023
  • Provided emotional support to participants and assisted in developing long-term recovery plans and goals.
  • Adhered to company requirements for patient interactions and care standards.
  • Drove clients safely to social activities and appointments.
  • Assisted Clients to find employment or volunteer work.

Barista Shift Supervisor

Perks Kitchen
01.2019 - 03.2020
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Monitored food preparation, production and plating for quality control.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Shift Supervisor

Beefy's
08.2018 - 01.2019
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Barista Shift Supervisor

Toucan Coffee
05.2015 - 08.2018
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Education

Diploma - Counselling

Australian College of Applied Psychology
Brisbane, QLD
07.2021

High School Diploma -

Victory College
Gympie, QLD
11.2015

Skills

  • Verbal and Written Communication
  • Orientation and Onboarding
  • Service Training
  • Complaint Resolution
  • Critical Thinking
  • Daily Living Support
  • Intervention Strategies
  • Expert Problem Solving
  • Effective Budget management

References

Louise Hodder - Support coordinator - Hively Group

  • Email - louise_hodder@hotmail.com
  • Phone - 0417 808 113


Tiffany Hughes - Support coordinator Team Leader - Hively Group

  • Email - tiffanyhughes98@hotmail.com
  • Phone - 0416 889 286


Jemima Deane - previous Support worker - Unitingcare

  • Phone - 0457 052 901

Timeline

Specialist Support Coordinator

Hively Group
01.2023 - Current

Supported Living Facilitator

Uniting Care
09.2021 - 04.2023

Barista Shift Supervisor

Perks Kitchen
01.2019 - 03.2020

Shift Supervisor

Beefy's
08.2018 - 01.2019

Barista Shift Supervisor

Toucan Coffee
05.2015 - 08.2018

Diploma - Counselling

Australian College of Applied Psychology

High School Diploma -

Victory College

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Brock Preston