Brodee Wyatt
Spring Farm NSW,NSW
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments with previous experience in Child care and Fast food. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Admin Assistant
We-Labour.au
01.2023 - Current
- Replied to all emails, enquires, quote requests promptly
- Reported to directors daily
- Used Microsoft offices and XERO
- Entered bills, invoices and reconciled accounts
- Managed social Media pages and advertising
- Designed and ordered marketing materials
- Uploaded job ads on indeed and Seek and conducted phone interviews
- Job scheduling and rostering
- Maintained confidentiality of sensitive information of clients and employees
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Medical Receptionist
NMAA Group
04.2019 - 02.2022
- Best Practice software experience
- Worked between multiple practices with several GPs, after hour clinics and allied health
- Coordinated patient scheduling, doctor availabilities and payments for billing.
- Checked patient insurances through direct billing and Medicare eligibility.
- Monitored fridge temperatures, completed checklists, maintained stock, ordered stock
- Scan, copy, fax documents
- Operated multiple phone lines with professionalism and efficiency
- Updated patient demographic information, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information
Child Care Educator
Evergreen Early Education
04.2017 - 02.2019
- Left Evergreen 2019 however worked casually at Kiddiwinks in 2023.
- Experience using Story park and OWNA for use of daily reporting, planning and journals
- Completed traineeship for cert 3 2018 using the EYLF
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Planned daily experiences for the children based off of their current interests
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Shift Manager
McDonalds
08.2012 - 04.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cash handling and reporting
- Customer service and complaint handling
- Product waste management
- Food safety reporting
- Dealing with third parties such as Armaguard
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Managed shifts according to budgets and sales.
- Conducted employee interviews
Education
Year 12 HSC
Rooty Hill High School
Rooty Hill, NSW10.2015
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Drivers licence
- Xero experience
- Storypark and OWNA experience
- Best practice experience
- Time management
- Computer skills
Timeline
Admin Assistant
We-Labour.au
01.2023 - Current
Medical Receptionist
NMAA Group
04.2019 - 02.2022
Child Care Educator
Evergreen Early Education
04.2017 - 02.2019
Shift Manager
McDonalds
08.2012 - 04.2017
Year 12 HSC
Rooty Hill High School
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