Brodie Baxter
Sydney,NSW
Summary
Proven professional with a solid background in security and customer service, notably at Access Group Solutions. Demonstrates exceptional emergency response and verbal communication skills, ensuring safety and satisfaction. Achieved significant improvements in incident management and customer service efficiency, showcasing reliability and a keen ability to observe and act decisively.
Overview
16
16
years of professional experience
Work History
Security Guard
Access Group Solutions
09.2021 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building patrols to spot and investigate concerns.
- Customer service at the highest level
- Liaising with various stakeholders
- Reporting incidents via computer based system and verbal communication
- Providing first Aid at the highest standard
- Contractor management
Supermarket Cashier
Coles
08.2018 - 08.2021
- Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
- Assisted in training new employees on cashier procedures, enhancing overall team productivity levels.
- Maintained a clean, organized, and well-stocked checkout area for optimal functionality.
- Reduced wait times for customers through swift transaction processing and multitasking abilities.
- Managed high-pressure situations with composure, efficiently handling long queues during peak hours and maintaining customer satisfaction.
- Contributed to positive work environment through effective communication skills and collaborative teamwork approach.
- Assisted customers with bagging groceries, carrying items to their vehicles, and other requests as needed.
Newspaper Delivery Person
Mum’n Dad’s News Agency
03.2008 - 11.2013
- Ensured proper handling of newspapers, preventing damage during transportation and delivery.
- Provided dependable delivery to designated delivery locations and accommodated special delivery requests.
- Increased customer satisfaction by ensuring timely and accurate delivery of newspapers to buyers.
- Assembled and bagged newspapers prior to delivery.
- Maintained a high standard of professionalism while interacting with customers and addressing their concerns.
Education
HLTAID009 HLTAID010 HLTAID011 - First Aid And CPR
Australia Wide First Aid
Sydney, NSWSecurity Industry License -
Skill Net Australia
Lakemba, NSW2021
HSE - Dux in Marine Studies
Christian Brothers High School Lewisham
Lewisham 2020
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Team work
- Work efficiency
- Time management
- Customer service
- Work ethic
- Punctuality
- Incident Reporting
- Emergency Response
- Physical Fitness
- First Aid Certified
- Reporting skills
- Keen observer
- Emergency awareness
- Emergency Management
- Reliability
Timeline
Security Guard
Access Group Solutions
09.2021 - Current
Supermarket Cashier
Coles
08.2018 - 08.2021
Newspaper Delivery Person
Mum’n Dad’s News Agency
03.2008 - 11.2013
HLTAID009 HLTAID010 HLTAID011 - First Aid And CPR
Australia Wide First Aid
Security Industry License -
Skill Net Australia
HSE - Dux in Marine Studies
Christian Brothers High School Lewisham
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