Brodie Belle
Ellalong,NSW
Summary
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration, building meaningful relationships with clients, and is always adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.
Overview
5
5
years of professional experience
Work History
FOH Hospitality Manager
Thomas Wines
06.2020 - Current
- Increased customer service ratings significantly through personable service. Received multiple 5 star reviews for the business where I was mentioned by name.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Boosted online presence by closely collaborating with digital marketing teams in creating engaging content for social media platforms.
- Increased customer satisfaction by providing personalized wine recommendations based on individual tastes and preferences.
- Provided staff training on wine knowledge and sales techniques, resulting in increased team performance and revenue growth.
- Set up wine tastings to bring in business and promote special offerings.
- Employed excellent time-management skills to balance multiple responsibilities related to inventory control effectively.
- Improved inventory accuracy by conducting regular stock counts and updating records accordingly.
- Assisted in reducing stock discrepancies by diligently identifying and reporting variances between physical inventory and system records.
- Updated, reconciled and resolved issues with computerized accounting system.
- Mentored junior staff in accounting practices, promoting professional growth and skill development.
Cocktail Bartender and Assistant Sommelier
Muse Restaurant
08.2020 - Current
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Trained new staff members on proper etiquette techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
- Implemented successful upselling techniques to increase overall revenue for the establishment.
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
- Elevated guest experience with personalized cocktail and wine recommendations based on their preferences.
Education
Hospitality Certificate III
Novaskill
Cessnock, NSW01-2015
High School Diploma -
Mount View High School
Cessnock, NSW12-2011
Skills
- Current RSA
- Staff training and development
- Guest relations management
- Employee scheduling
- Fine-dining expertise
- Reservation systems
- Revenue management
- Guest satisfaction tracking
- Recruitment and hiring
- Complaint handling
- Front office management
- Marketing and promotions
- Brand standards adherence
Timeline
Cocktail Bartender and Assistant Sommelier
Muse Restaurant
08.2020 - Current
FOH Hospitality Manager
Thomas Wines
06.2020 - Current
Hospitality Certificate III
Novaskill
High School Diploma -
Mount View High School
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