Brodie Bolton
Mudgeeraba,QLD
Summary
Highly organized and proactive student with excellent communication skills and a strong work ethic. Proven ability to work well in team environments and collaborate effectively with peers. Seeking a university placement to develop professional skills and contribute to a dynamic organization
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Team Member/Supervisor/Assistant Manager
Woolworths
Reedy Creek
09.2020 - Current
- Lead and manage a team of customer service representatives, ensuring excellent service delivery and customer satisfaction
- Handle escalated customer inquiries and complaints, resolving issues promptly and effectively
- Train and onboard new team members, providing guidance on company policies and procedures
- Analyze performance metrics and implement strategies to improve team efficiency and productivity
- Provide friendly and efficient customer service at the checkout, assisting customers with purchases, inquiries, and returns
- Operated cash registers and processed transactions accurately, ensuring compliance with company policies and procedures
- Maintained cleanliness and organization of the checkout area, contributing to a positive shopping environment for customers
- Demonstrated reliability and teamwork, supporting colleagues during busy periods and assisting with additional tasks as needed.
Volunteering
Gold Coast Titans
CBUS Stadium, Robina
03.2023 - 09.2023
- On field work – setting up field on gameday, working on half time games
- Working in the lighting room – being in control of lighting of the arena during tris and player introductions.
Education
Bachelor of Business and Sport Development -
Griffith University
03.2024
Completed year 12 -
Varsity College
11.2020
Skills
- Great with Technology
- Experience with Rostering Programs
- EXCEL
- Microsoft Word
- OneNote
- Powerpoint
- Good Verbal and written communication skills
- Motivated and willing to learn new things
- Independent and self-sufficient in handling tasks
- Collaborative and able to work in teams or groups
- Experience in managing and organizing a team
- Manage, organize, and participate in the local men’s basketball team
Certification
- Certificate III in Fitness - Tafe Queensland
- Certificate IV in Fitness - Tafe Queensland
- Achieving Peak Athletic Performance - Griffith University
- Academic Skills for University Success - Griffith University
- First Aid and CPR Certified
- Blue Card
Accomplishments
- Playing Representative Basketball for Gold Coast in 2019/19
- Multiple awards including MVP and Coaches award
Passions
- Basketball
- Traveling
- Gaming and technology
References
- Frank Pietropaolo (Woolworths Store Manager), 0418 347 577
- Elise Armstrong (Customer Service Manager), 0432 331 493
- Benjamin Ryan (Former Assistant Customer Service Manager), 0490 691 882
Timeline
Volunteering
Gold Coast Titans
03.2023 - 09.2023
Customer Service Team Member/Supervisor/Assistant Manager
Woolworths
09.2020 - Current
Bachelor of Business and Sport Development -
Griffith University
Completed year 12 -
Varsity College
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