Brodie Clark
Melonba
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Earnest individual with experience in human services field providing support and advocacy to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping vulnerable people access services.
Overview
4
4
years of professional experience
Work History
DFV Worker
Domestic Violence Service Management
10.2024 - 04.2025
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Facilitated support groups for survivors, fostering a safe environment for sharing experiences and healing strategies.
- Maintained detailed case records, contributing to efficient communication among team members and effective coordination of client care.
- Documented client progress and activities in accordance with agency policies and procedures.
Tenancy Manager
Womens Housing Company
07.2023 - 10.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Advocated for tenants.
- Investigated and resolved customer inquiries and complaints within WHC policy timeframes.
- Developed highly empathetic client relationships.
- Managed a portfolio of over 220 tenancies over the Greater Sydney area.
- Responsible for providing exceptional customer service in relation to tenancy management.
- Skilled at working independently and collaboratively in a team environment.
- Attention to detail in preparation of documents for NCAT.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Represented WHC at NCAT and managed breaches of tenancy issues that arose.
Client Service Officer
Department of Communities and Justice
11.2021 - 07.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships.
- Delivered prompt service to prioritize customer needs.
- Provided knowledgeable service and support for all customer needs.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Arrears management
- Managing anti-social behavior and other breaches of tenancy issues
- Client service visits
Disability Support Worker
New Haven Farm Home
12.2020 - 11.2021
- Drove clients safely to social activities and appointments.
- Managed caseload to satisfy multiple patients with diverse needs.
- Adhered to company requirements for patient interactions and standards of care.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
Education
Certificate IV - Social Housing
Tafe
Skills
- Customer Service and Assistance
- Support Advocacy
- Client Rapport-Building
- Policy and Procedure Adherence
- Critical Thinking
- Customer Satisfaction
- Attention to detail
- Case Management
- Compassion and Empathy
- Client advocacy
- Proficient in Microsoft office software
- Client assessment
Timeline
DFV Worker
Domestic Violence Service Management
10.2024 - 04.2025
Tenancy Manager
Womens Housing Company
07.2023 - 10.2024
Client Service Officer
Department of Communities and Justice
11.2021 - 07.2023
Disability Support Worker
New Haven Farm Home
12.2020 - 11.2021
Certificate IV - Social Housing
Tafe
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