Brodie Craig

Daily store operations and sales, with a focus on customer service and satisfaction.

• Maintain a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Stock merchandise, clearly label items, and arrange according to size, kind, and colour.
• Manage inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
• Handle cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
• Deescalating high energy customers and ensuring they walk away having had a positive experience

Managing and processing food orders and sales, while carrying a positive attitude and uplifting team members.

• Work in both customer service and production roles, in combination with stock management, identification, and storage
• While working here, completed a Certificate III in Retail, specialising in customer service
• Contributed to sales growth through upselling promotional items and meal deals.
• Adhered to strict hygiene standards, reducing the risk of foodborne illnesses and maintaining a safe dining environment.
• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.