Brodie Doyle
Bilinga,QLD
Summary
Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Manager
Bintang Surf Charters
06.2022 - 10.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Surf Instructor
Tropicsurf. Luxury Surfing Holidays
03.2022 - 05.2022
- Enhanced student surfing abilities by implementing personalized coaching techniques and tailored lesson plans.
- Increased client satisfaction through consistent communication, feedback sessions, and progress reports.
- Created a safe learning environment for students by enforcing safety guidelines and conducting equipment checks before each lesson.
- Developed strong relationships with clients, resulting in high levels of repeat business and word-of-mouth referrals.
- Improved overall customer experience by addressing concerns promptly and maintaining clear channels of communication.
- Conducted group lessons for various skill levels, ensuring all participants received individualized attention and guidance.
- Implemented innovative teaching methods that catered to diverse learning styles, increasing student engagement, and retention.
Warehouse Manager
Shapers Australia Pty Ltd
04.2018 - 02.2022
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
Waitress/Bartender
TacoTaco JapMex Restaurant
12.2017 - 03.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Housekeeper
Novotel Lake Crackenback Resort And Spa
07.2017 - 09.2017
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Warehouse Manager
Shapers Australia Pty Ltd
05.2013 - 05.2017
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
Waitress/Bartender
Rainbow Bay Surf Club Bar
11.2011 - 04.2013
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waitress/Bar
Greenmount Beach Surf Club
09.2008 - 10.2011
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Surfing Australia Progression Surf Coach
Surfing Australia
Palm Beach, QLD01.2022
High School Diploma -
Palm Beach-Currumbin State High School
Palm Beach, QLD11.2011
Skills
- Marketing
- Logistics Oversight
- Customer Retention
- Data Analysis
- Inventory Management
- Health and Safety Compliance
- Customer Service
- Financial Management
- Business Administration
- Warehouse Operations
- Decision-Making
Timeline
Operations Manager
Bintang Surf Charters
06.2022 - 10.2023
Surf Instructor
Tropicsurf. Luxury Surfing Holidays
03.2022 - 05.2022
Warehouse Manager
Shapers Australia Pty Ltd
04.2018 - 02.2022
Waitress/Bartender
TacoTaco JapMex Restaurant
12.2017 - 03.2018
Housekeeper
Novotel Lake Crackenback Resort And Spa
07.2017 - 09.2017
Warehouse Manager
Shapers Australia Pty Ltd
05.2013 - 05.2017
Waitress/Bartender
Rainbow Bay Surf Club Bar
11.2011 - 04.2013
Waitress/Bar
Greenmount Beach Surf Club
09.2008 - 10.2011
Surfing Australia Progression Surf Coach
Surfing Australia
High School Diploma -
Palm Beach-Currumbin State High School
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