Brodie Houston
Maryborough,QLD
Summary
Proven track record in logistics and customer service, demonstrated through successful tenure at Australia Post. Excelled in relationship building and problem-solving, ensuring timely and safe package delivery. Skilled in effective communication and punctuality, I significantly contributed to customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Delivery Courier
Australia Post
Maryborough, QLD
01.2024 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
Delivery Courier
Aramex
Maryborough, QLD
05.2022 - 11.2023
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Drove safely at all times to avoid accidents and harm.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
Shed Erector
Outback Sheds
Maryborough, QLD
04.2021 - 05.2022
- Provided excellent customer service through clear communication, listening to client needs, and offering tailored solutions for their shed requirements.
- Minimized material waste through careful planning and precise measurements before cutting lumber or sheet metal materials.
- Demonstrated adaptability by learning new techniques quickly and applying them effectively to improve overall job performance.
- Contributed to overall business growth by participating in training sessions and staying up-to-date on industry trends and best practices in shed construction techniques.
Fresh Convenience Team Member
Woolworths
Maryborough, QLD
12.2015 - 07.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Education
Year 12 -
Maryborough State High School
Maryborough, QLDSkills
- Punctuality
- Working Independently
- Customer Service
- Valid Driver's License
- Attention to Detail
- Time Management
- Problem-Solving
- Heavy Lifting
- Relationship building and rapport
- Logistics and Transportation
- Multitasking
- Excellent Communication
- Teamwork and Collaboration
- Problem-solving abilities
- Reliability
- Effective Communication
Timeline
Delivery Courier
Australia Post
01.2024 - Current
Delivery Courier
Aramex
05.2022 - 11.2023
Shed Erector
Outback Sheds
04.2021 - 05.2022
Fresh Convenience Team Member
Woolworths
12.2015 - 07.2021
Year 12 -
Maryborough State High School