Brodie Hutson
Brisbane,QLD
Summary
Value adding finance specialist with a number of years in the automotive finance, novated leasing and salary packaging industry. Looking to use my skills to provide support and growth through collaboration and proven communication skills. A keen eye for accuracy and detail, unpacking issues at hand and finding the best solution for the company and customer.
Overview
11
11
years of professional experience
Work History
Novated Lease Specialist
RemServ
03.2019 - Current
- Release Team (retention)-Handling clients with existing leases coming to the end of their finance arrangement and their end of lease options. Acting in a senior role also assisting new starters with the complex product that we provide
- Utilising CRM to operate a portfolio of 360+ clients at anyone time, looking to upgrade/add additional, refinance or payout their cars as Queensland's largest salary packaging company and novated lease supplier
- Brokerage of finance between three financiers, dealing with a range of complex employer setups as well as the procurement of vehicles and sales of insurance. Also applying tax office ruling to the setup of the leases to ensure the clients needs are best met.
- A strict adherence to compliance, financial practices and code of conduct relating to lending, sale of insurance and privacy
- Liaise with internal stakeholders across departments as well as external through dealership procurement of vehicles and arranging financier approvals to fund leases
- Majority of the role is WFH autonomously with the expectation high to perform
- Had the opportunity to be part of many company developments in work groups throughout my time
- Led the sales team as acting team leader during Annual leave of direct manager-this opportunity saw me handle customer complaints and seek resolution through the guidelines in place as well as escalating issues with external stakeholders to get the best outcome possible. My responsibility was also to offer support to the team to handle their issues with financiers, dealerships, general advice relating to the role and best practice using my extensive knowledge of the product
Rental Officer
Redspot/Enterprise Rent-A-Car
04.2017 - 03.2019
- Generated quotes, confirmed bookings, and managed transfers to handle fleet needs efficiently.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Coordinated with sales team, external stakeholders and clients to manage inventory, adjust orders, and handle logistics to ensure clients needs were met.
- Managed multiple tasks in high-volume , international environment
- Followed security protocol in regards to bonds, processing of damage claims as well as securing customer privacy data
Sales Consultant
James Richardson Duty Free
09.2014 - 04.2017
- Specialisation in technology section -Knowledge of KPI targets, OTE and attachment percentages
- Gained a regular customer base due to frequent flying and personal relationships built during previous sales
- Administrative duties including stock control, transfers, item balances and creating and organising future orders
Sales Consultant
First Tax & Duty Free
07.2013 - 09.2014
- Selling a variety of Luxury Products, this includes anything from Rare Cognacs and luxury alcohols, through to fashion products (Tag Heur, Omega) -Have a vast knowledge of customs rules and regulations for out bound countries as well as understanding legal limits and tariffs of product legislation for Australia
- Working in a high pressure, fast paced environment where attention to detail and accuracy is required.
- Gained an understanding of exchange rates and how it affects the customers purchase. -Vast knowledge of alcoholic products and the ability to up sell and cross sell between departments, i.e
- Alcohol, electronics, tobacco, perfume, fashion. -Stock taking, and order requesting
Order Selector
Woolworths Brisbane Regional Distribution Centre
09.2012 - 06.2013
- Order Selector-Temperature Control (Produce, Chickens, Chiller) -Performance and Accuracy as of final probationary review- 107% of standard -Ability to use Scan Guns, T2 transmission systems, Correct Stacking procedures -Ability and trained to use order selecting trucks and hauling units -Knowledge of warehouse procedures and correct safety disciplines
Education
Queensland Certificate of Education (QCE) -
John Paul College
Daisy Hill, QLD11.2010
Skills
- Certificate 2 in Information Technology
- Customer Relations and Customer Service
- Complaint resolution
- Quality Assurance
- Effective Written Communication
- Analytical mind, pragmatic with strong attention to detail
- CRM Dynamics 365, Sherlock Systems, Word and Excel Proficient
- High inbound and outbound traffic call centre as well as face to face job roles
Telephone
0457 003 330, (07) 3388 6220
Awards
Awarded at John Paul College: Academic Excellence Award, Music Prize Award
Additional Information
References (can provide more on request):
Kelly van der Hor-RemServ Sales Manager and Team Leader
0425 626 605
Akin Ayoko-Former RemServ Sales Manager
0423 779 889
Profile
https://au.linkedin.com/in/brodie-hutson
Timeline
Novated Lease Specialist
RemServ
03.2019 - Current
Rental Officer
Redspot/Enterprise Rent-A-Car
04.2017 - 03.2019
Sales Consultant
James Richardson Duty Free
09.2014 - 04.2017
Sales Consultant
First Tax & Duty Free
07.2013 - 09.2014
Order Selector
Woolworths Brisbane Regional Distribution Centre
09.2012 - 06.2013
Queensland Certificate of Education (QCE) -
John Paul College
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