Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Casework Support Worker
Department of communities and Justice
Moree
08.2023 - Current
Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
Developed relationships with local agencies to ensure access to necessary services for clients.
Attended professional trainings related to best practices in case management techniques.
Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
Maintained accurate records of client information in accordance with agency policies and procedures.
Actively participated in interagency meetings designed to coordinate care among multiple providers.
Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
Prepared reports and case notes detailing client interactions and progress.
Built trust and rapport with clients to facilitate effective support.
Conducted home visits to assess living conditions and support needs.
Provided guidance and information on legal, financial, and social resources.
Assisted patients needing additional support by scheduling and managing appointments.
Aged and Disability Support Worker
Moree Aged and Disability Care
Moree
03.2022 - 07.2023
Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
Developed strategies to help individuals cope with their disability.
Encouraged independence by teaching skills needed for everyday life.
Assisted in developing self-care skills such as personal hygiene practices.
Provided emotional support to individuals with physical or mental disabilities.
Assisted clients with daily living activities such as bathing, dressing, and eating.
Monitored client progress and reported any changes in behavior or health conditions to supervisor.
Administered medication according to doctor's orders and monitored side effects.
Transported clients to appointments, social events, and other activities as needed.
Assisted clients with activities of daily living such as eating, dressing, and grooming.
Managed challenging behaviors through positive reinforcement techniques.
Provided assistance in the home environment including meal preparation and light housekeeping.
Facilitated communication between nonverbal individuals using sign language or other methods.
Organized recreational and educational activities for clients according to individual needs.
Participated in team meetings with supervisors, doctors, nurses, therapists.
Maintained records of services provided, client progress, and goals achieved.
Transported clients to and from medical and mental health appointments with assigned vehicle.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Assistant in Nursing
Hunter New England Health - Warialda MPS
Warialda, NSW
03.2019 - 02.2022
Monitored vital signs including blood pressure, pulse rate, respiration rate.
Answered call lights promptly and responded to patient needs accordingly.
Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Collected specimens for testing purposes upon request from physicians or nurses.
Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Cleaned and sanitized patient rooms according to established protocols.
Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Participated in educational programs related to nursing assistant skills development.
Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Reported changes in patient condition to registered nurse or physician.
Served meals to patients in their rooms and assisted with feeding when needed.
Assisted with admission procedures such as gathering personal data from the patient's chart.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Education
Bachelor of Social Work -
Charles Sturt University
true
03-2026
Certificate 3 Individual Support - Health Aide
TAFE NSW
Armidale, NSW
01.2020
Certificate 3 Assistant in Nursing - Health Aide
TAFE NSW
Armidale, NSW
01.2019
Skills
Teamwork and Collaboration
Cultural Awareness
Customer Service
Problem-Solving
Critical Thinking
Written Communication
Conflict Resolution
Quality Assurance
Time Management
Customer Assistance
Phone
0431 024 043, 0417 113 578
References
Natasha Ross, Moree Care Service Manager, 1300 593113
Louise Strange, DCJ Moree Community Service Centre Manager, 02 6752 0800
Tamara Briggs, DCJ Moree Community Service Centre Manager Casework, 02 6752 0800
Client Service Officer Tenancy Management at Department of Family and Community Services, Department of Communities and Justice, HOMES NSWClient Service Officer Tenancy Management at Department of Family and Community Services, Department of Communities and Justice, HOMES NSW
Senior Project Officer, Broadmeadow Children’s Court Program Coordinator at The Department of Communities and JusticeSenior Project Officer, Broadmeadow Children’s Court Program Coordinator at The Department of Communities and Justice