Brodie Mitchell
Melbourne,VIC
Summary
A purpose-driven individual with a strong track record in fostering community and cultivating stakeholder relationships. Over a decade of hands-on experience in leading initiatives within the Social Enterprise and 'Tech for Good' realm, bringing a wealth of expertise to the table. Areas of expertise include stakeholder development, human resource management, public speaking, high-level presentation skills, project management, community development, and client relations management. Thrives when collaborating with people, teams, and communities across various sectors: corporate, local government, community, and NFPs. Brings an innovative yet strategic approach to creating value and meaningful impact. Focuses on delivering projects and initiatives on time and within budget. Passionate about combining creativity and strategic thinking to lead and inspire client or team outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Consultant
Freelance Consulting
03.2024 - Current
- Pro bono Project Lead – Chamberlain & Associates (Pride in Action) / Victorian Pride Centre (VPC) Volunteer Strategy
- Pitched to leadership group on potential project and impact to community
- Influenced and recruited leaders within the LGBTQIA+ Community to join the (name/describe) project team
- Project managed leadership team through scoping, planning and delivery
- Scoped and analysed volunteer management software, other systems, policy and procedures
- Identified and mapped synergistic values, goals and objectives across available, applicable national and state strategies in the LGBTQIA+ and Volunteer environments
- Consulted with and provided expertise to the VPC Volunteer Manager on the Volunteering Australia National Strategy
- Advised the VPC leadership team how to map all strategic objectives and goals across current programs and audit their processes / systems against these
- Supported VPC leadership team with collaboration activities and actions with internal stakeholders (this bullet point doesn’t make a lot of sense to me)
- Supported VPC leadership team deliver on the new Volunteer Strategy and action plan
- Prepared and delivered a presentation reporting on the project (November 2024)
Community Development Manager
Be Collective International
09.2021 - 03.2024
- Stakeholder Development internationally, across government, NGOs/NFPs, the corporate sector, education providers, and community groups
- Client relationship management spanning acquisition, implementation, training and renewal
- Contribute to new business development by delivering prototype presentations, webinars, and workshops to stakeholders across Australia, NZ, and the UK
- Assumed the role as Subject Matter Expert as the team adopted Salesforce and continued to problem solve ongoing
- Applied complex technology solutions to drive client value and innovative solutions
- Managed and supported key clients through major events nationwide (and deliver data and reportable outcomes.)
- Built a solid understanding of a Software as a Service offering
- I was able to quickly gain expert knowledge on platform usability and how to optimise it for clients
- Established several solid networks, bringing stakeholders, people and communities together to amplify goodwill and action
- Created campaigns and events using sound project management methodologies
- Established a reputation and network through the Victorian Pride Centre and our LGBTQIA+ Communities
- Managed and supported a national client to transition to our platform for their biggest fundraising event of the year, involving 36 opportunities across 228 shifts and 256 volunteers with 1412 volunteer hours (saving the charity $65,600 in wages)
- Spearheaded the recruitment of 6 key community leaders to join the Pride in Action project team
- Currently leading this national initiative to create an LGBTQIA+ volunteer hub, providing increased access and inclusion for thousands of volunteers
- This hub will foster cohesion and collaboration across related organisations, maximising our collective impact
- Managed and supported stakeholders in the development of the Northern Rivers Region, emergency response project
- This project brought together, local councils, groups and organisations to ensure a coordinated and collective response
Lead Community Development and Operations Manager
Better Life Mobile
06.2015 - 09.2021
- Setup and grew the Customer Care Framework and the company’s adherence to it
- Supervised and led innovative community development processes (i.e
- Digital and social inclusion approaches) that received national and international recognition
- Developed and managed Better Life Mobile's key community and corporate accounts, stakeholder and partner relationships
- Managed the COVID-19 response donation across Australia
- Developed and established communications / publications in consultation with stakeholders
- Actively contributed to Better Life Mobile's successful application to become Australia's first and only member of Good Shepherd's Financial Inclusion Action Plan program
- Oversaw the expansion of the Customer Care team from # to 10
- Supported the founding directors with product development, key negotiations with commercial, not for profit and wholesale partners, service delivery and key CMS functions
- MVNO World Congress Dragon's Den Award Winner (2020)
- Finder Awards - Best Telco Innovation (2020)
- ACCAN People’s Champion (2019)
- State Finalist 2019 Telstra Small Business Award - Social Change Maker
Account Manager - NFP's & Special Projects
Flight Centre Travel Group
02.2011 - 05.2015
- Developed and managed new partnerships / relationships with corporate, NFP’s and community clients
- Planned, developed and implemented client travel policies and tracked live travel arrangements for them
- Created and delivered presentations to key client groups for the organisation
- Managed and supervised all travel arrangements (from negotiating contracts with travel service providers and booking tickets through to credit card operation)
- Maintained trustworthy and long-term relationships with travel suppliers and vendors
- Ensured compliance with relevant travel policies and procedures
- Suggested and made relevant improvements to travel programs
- Chaired the Flight Centre Travel Group (AU) CSR Foundation in Melbourne (2013-15)
HR & Training Manager
Essential Retail Management Pty Ltd.
02.2008 - 10.2010
- Established the HR Function for Retail Pharmacy chain or 12 stores and approx
- 150 staff in Melbourne Australia
- Designed and carried out management performance training programs specifically for pharmacy managers
- Developed and implemented change management strategies, planning and overall training for the organisation
- Specifically, co-designing and leading cultural change in the organisation with the management team
- Created and executed company policy and procedures and ensured its adherence within the organisation
- Developed the group’s CSR framework and projects
Regional HR Manager
Borders (United Kingdom)
03.2005 - 12.2007
- Actively worked with HR partners and Operations team to align human resources strategy with overall business strategy
- Constantly assessed regional needs and adjusted programs to improve performance
- Supported the creation and implementation of sustainability policy across the organisation
- Also coordinated Border’s social corporate responsibility strategy
- Deployed employee relations practices to maintain a positive employee-employer relationship and inspired a high level of employee commitment
- Provided expertise in all areas of human capital (i.e employee commitment, talent acquisition, compensation management, employee assistance program (EAP), affirmative action and training and development)
- Provided Store Manager training workshops on HR best practice and Leadership training
- Led and managed Borders UK recruitment and preferred supplier contracts with recruitment
HR Advisor
Laura Ashley (United Kingdom)
03.2004 - 03.2005
- Recruitment and selection functions for specific divisions
- (Which divisions?)
- Monitored HR compliance issues and undertook general HR administrative functions nationwide across 30+ stores and 1200 employees
- Contributed to the development, implementation and monitoring of policies and procedures based on relevant legislation and contemporary HR management practices
- Provided advisory services to the national management team on HR management, workplace relations and OSH matters
Education
Master Of Human Reources - Human Resources Management
University of New South Wales
Sydney, NSWGraduate Certificate - Diversity Equity & Inclusion
University of New South Wales
Sydney, NSWGraduate Certificate in Management - Business Administration and Management, General
Chisholm Institute
Victorian Certificate of Education - English Language and Literature, General
Padua College
Pride in Action Leadership Program -
Victorian Pride Center / Andrew Chamberlain & Associates
02.2025
Skills
- Project management
- Diversity training
- Employee engagement
- Stakeholder management
- Community development
- Team building
- Strategic planning
- Public speaking
- Verbal and written communication
- Stakeholder engagement
- Training and development
- Proposal development
Certification
Telstra Wholesale Business Partnering Program - Human Centred Approach to Value Creation, AGSM @ UNSW Business School, 02/01/19
Timeline
Consultant
Freelance Consulting
03.2024 - Current
Community Development Manager
Be Collective International
09.2021 - 03.2024
Lead Community Development and Operations Manager
Better Life Mobile
06.2015 - 09.2021
Account Manager - NFP's & Special Projects
Flight Centre Travel Group
02.2011 - 05.2015
HR & Training Manager
Essential Retail Management Pty Ltd.
02.2008 - 10.2010
Regional HR Manager
Borders (United Kingdom)
03.2005 - 12.2007
HR Advisor
Laura Ashley (United Kingdom)
03.2004 - 03.2005
Graduate Certificate in Management - Business Administration and Management, General
Chisholm Institute
Victorian Certificate of Education - English Language and Literature, General
Padua College
Pride in Action Leadership Program -
Victorian Pride Center / Andrew Chamberlain & Associates
Master Of Human Reources - Human Resources Management
University of New South Wales
Graduate Certificate - Diversity Equity & Inclusion
University of New South Wales
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