Brodie Olive
Kyabram,VIC
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty at Bowser Bean Cafe through empathetic dispute resolution and effective complaint handling. My tenure at Ritchies IGA refined my leadership, training junior staff and managing operations efficiently. Skills in critical thinking and team supervision underpin my track record of improving satisfaction and operational outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bowser Bean Cafe
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
Duty Manager
Ritchies IGA
04.2021 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
Stock Picker / Pallet Stacker
Cadell Food Service
04.2023 - 09.2023
- Increased order fulfillment rates, ensuring timely delivery of products to clients.
- Maintained a safe working environment, adhering to safety guidelines and company policies.
- Contributed to cost savings by identifying damaged or expired items for removal from inventory.
- Collaborated with team members to meet daily targets and deadlines consistently.
- Adapted quickly to changes in product lines or seasonal variations in demand, adjusting stock picking strategies accordingly.
Apprentice Butcher
Fitzgeralds Farm Fresh Meats
02.2020 - 03.2020
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
Education
Year 11 - 12 VCE
Kyabram P-12 College
Kyabram, VICSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Time Management
- New Employee Training
- Team Supervision
- Attention to Detail
Certification
- Responsible Service of Alcohol (RSA)
- First Aid and Basic CPR
- Probationary Permit Drivers License
- VET Building & Construction 1-2
Timeline
Customer Service Representative
Bowser Bean Cafe
03.2024 - Current
Stock Picker / Pallet Stacker
Cadell Food Service
04.2023 - 09.2023
Duty Manager
Ritchies IGA
04.2021 - Current
Apprentice Butcher
Fitzgeralds Farm Fresh Meats
02.2020 - 03.2020
Year 11 - 12 VCE
Kyabram P-12 College
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