Summary
Overview
Work History
Skills
Certification
Timeline
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Brodie Paten

Summary

I am currently employed as a Customer Care Coordinator with extensive experience managing a portfolio of 90-110 clients in the home building industry. Proven ability to foster trust and confidence among customers during the construction of their homes. Focused on delivering exceptional customer experiences through regular communication and updates throughout the building process. Strong customer service skills ensure clients remain informed and engaged at every stage of their home construction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Care Coordinator

Burbank Homes
09.2021 - Current
  • Coordinating the preparation of working drawings, engineering, energy rating, developer approvals and all relevant information required to proceed to contracts
  • Preparation of building contract ensuring all client requirements have been included in paperwork
  • Signing building contract with clients and explaining all conditions of contract and ensure all contract conditions are met and understood by all parties
  • Communicating with banks authories regarding clients finances, progress payments and land settlement.
  • Collating all relevant documents together to apply and obtain building permits, water authority approvals, report and consent, planning permits, protection notices
  • Coordinating files through estimating department to prepare purchase orders
  • Clarifying issues raised from other departments and raising necessary documentation i.e. variations regarding omitted information, discontinued items
  • Providing administrative support to the construction department
  • Liaising with the construction department to clarify progress or issues raised by clients or other departments
  • Collating all relevant information for internal and external parties
  • Obtaining Occupation Certificates
  • Preparing handover kits
  • Coordinating the preparation of the final account
  • Management of a portfolio of customers throughout the administration process to completion of construction
  • Building strong client relationships through replying promptly to phone calls, emails and written queries
  • Liaising with customers on a weekly basis ensuring the client is advised of the building process and timeframes
  • Discussing and proactively resolving any issues with clients
  • Ensuring work is being processed through the workflow in a timely manner
  • Achieving KPIs set out by the business

Executive Assistant

First National Westwood Real Estate
10.2019 - 09.2021
  • Organised company meetings to enhance communication and collaboration.
  • Liaised with vendors and buyers to streamline transactions.
  • Coordinated with legal representatives for contracts and Section 32 preparation.
  • Documented minutes during Team Leadership meetings for future reference.
  • Prepared and verified real estate documents to ensure accuracy.
  • Executed personal functions for the Director and the leadership team.
  • Scheduled appointments between customers and Real Estate Personnel to facilitate effective communication.
  • Managed junior staff to foster professional development.

Casting Administrator

Bettina Management
08.2012 - 10.2019
  • Liaised with clients through email, phone, and in-person meetings to ensure effective communication.
  • Coordinated casting sessions and booked talent for various projects.
  • Provided quotes to clients and negotiated terms to reach mutually beneficial agreements.
  • Assisted parents and addressed inquiries as needed.
  • Managed invoicing processes, including accounts payable and receivable.
  • Performed data entry tasks and maintained spreadsheets within CRM database.
  • Sought new clients to drive business development efforts.
  • Reviewed job briefs to recommend suitable talent for projects.

Skills

  • Time management skills
  • Team collaboration
  • Deadline adherence
  • Problem-solving approach
  • Customer focus
  • Administrative expertise
  • Proficient in Microsoft Office
  • Patience and composure
  • Training and mentoring

Certification

  • Certificate VI in Building & Construction Apr 2022
  • Certificate VI in Property Services Apr 2020

Timeline

Customer Care Coordinator

Burbank Homes
09.2021 - Current

Executive Assistant

First National Westwood Real Estate
10.2019 - 09.2021

Casting Administrator

Bettina Management
08.2012 - 10.2019

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Brodie Paten