Summary
Overview
Work History
Education
Skills
Timeline
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Brodie Purcell

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Front Office Manager

NRMA
12.2022 - Current
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Manager

Amatol
05.2020 - 10.2022
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

High School Diploma -

TAFE NSW
NSW
07-2022

Skills

  • Training and coaching
  • Office correspondence
  • Effective planning
  • Listening skills
  • Strong leadership
  • Effective multitasking
  • Guest relations
  • Complaint handling
  • Payroll and budgeting
  • Advanced life support

Timeline

Front Office Manager

NRMA
12.2022 - Current

Manager

Amatol
05.2020 - 10.2022

High School Diploma -

TAFE NSW

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Brodie Purcell