Brodie Randell

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
• Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.

• Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
• Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
• Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
• Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
• Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
• Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
• Developed comprehensive product knowledge to accurately assess and diagnose reported issues for appropriate solutions.
• Conducted regular audits of service center workmanship to maintain high-quality repair standards under manufacturer guidelines.
• Facilitated efficient communication between all relevant departments involved in processing warranties, fostering a collaborative environment that supports successful resolutions.
• Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.

• Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
• Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
• Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
• Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
• Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
• Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
• Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
• Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
• Achieved Number% increase in productivity in fixed operations, parts and service department.
• Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
• Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
• Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
• Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
• Collaborated with sales team to coordinate pre-delivery inspections and repairs on new vehicles, ensuring seamless handover from dealership to client.
• Implemented a preventative maintenance program for all shop equipment, reducing downtime and extending the useful life of critical assets.
• Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Delivered exceptional results in employee performance reviews through consistent coaching sessions designed around individual strengthsweaknesses.
• Provided mentorship to junior team members, fostering an environment conducive to continuous learning and professional growth.
• Collaborated with service advisors to ensure seamless communication between customers and technicians, resulting in improved customer experiences.
• Coordinated closely with other departments within the dealership or repair center to ensure customers received comprehensive care throughout their visit experience from start to finish.
• Ensured timely completion of all repairs by effectively managing technician workload, balancing tasks to maximize productivity without sacrificing quality.
• Maintained up-to-date knowledge on industry trends and advancements, incorporating new techniques into daily operations when applicable.
• Supervised a team of automotive technicians, ensuring adherence to safety protocols and proper utilization of tools and equipment.
• Addressed complex technical challenges with innovative solutions, minimizing downtime for clients'' vehicles whenever possible.
• Enhanced team morale by fostering a positive work environment, recognizing and celebrating individual achievements.
• Ensured compliance with all regulatory requirements, maintaining meticulous records for inspections and audits as needed.
• Established strong relationships with customers through honest communication about repair needs, timelines, and costs that built trust and loyalty.
• Streamlined scheduling procedures by implementing advanced digital systems that increased appointment accuracy.
• Improved workshop efficiency by implementing well-organized maintenance schedules and streamlined repair processes.
• Increased overall productivity with effective delegation, clear communication, and thorough training for team members.
• Enhanced customer satisfaction by providing timely and accurate diagnoses of vehicle issues and delivering high-quality repairs.
• Optimized workflow through regular evaluations of procedures, making adjustments as necessary to improve overall efficiency within the department.
• Implemented quality control measures to maintain high standards of workmanship and consistently exceed customer expectations.
• Reduced downtime for vehicles in the shop by efficiently prioritizing tasks and allocating resources appropriately.
• Scheduled and oversaw maintenance, repair and installation activities.
• Utilized proper tools and materials to adhere to safety guidelines.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
• Supervised team of installers and mechanics to complete work on time and to company standards.

Automotive light and heavy vehicle service and repair

4wd accessory fitting

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Changed, rotated, and balanced tires on different types of vehicles.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
• Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
• Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
• Performed safety and emissions inspections.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Completed customer orders and warranty services according to manufacturer specifications.
• Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
• Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
• Maintained accurate records of time and materials required to perform repairs and service.
• Tested newly installed equipment to determine proper functionality and compliance with regulations.
• Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
• Used specialized tools to detect leaks in gas and refrigerant systems.
• Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
• Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
• Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
• Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
• Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
• Repaired and replaced worn and damaged components.
• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
• Analyzed vehicle data using advanced diagnostic equipment.
• Read and followed technical documentation to complete accurate repairs.
• Investigated customer complaints to identify cause of malfunctions.
• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
• Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

• Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
• Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
• Took assessments to prove knowledge base and skills.
• Observed senior mechanics completing major repairs.
• Safely lifted cars to complete repairs.
• Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
• Operated mechanic's tools and shop equipment safely to prevent damage.
• Utilized diagnostic tools effectively to pinpoint specific issues contributing to vehicle malfunctions or suboptimal performance levels quickly.
• Cleared work areas of debris and organized supplies to maintain safety and appearance.
• Took advantage of opportunities to learn new systems and repair procedures.
• Achieved faster turnaround times for major repairs with effective time-management strategies that prioritized urgent tasks without compromising quality.
• Kept personal appearance and all work areas neat and professional.
• Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.
• Developed strong problem-solving skills while troubleshooting various mechanical issues under the guidance of experienced mentors.
• Scanned vehicle computer systems using Type scanners, noting results in Software.

• Collaborated with senior mechanics to develop deeper understanding of advanced automotive systems and best practices.
• Improved customer satisfaction by providing thorough maintenance and repair services on various vehicle models.
• Performed preventative maintenance tasks, prolonging the life of customers'' vehicles and reducing future repair costs.
• Assisted in diagnosing complex issues with vehicles, streamlining the repair process.
• Mastered the use of specialized tools and equipment, ensuring precision and accuracy during complex repair tasks.
• Efficiently managed paperwork such as job cards and invoices which led to a streamlined workflow at the service center.
• Utilized diagnostic tools to accurately identify issues with vehicles, leading to faster resolution and improved customer satisfaction.
• Supported a positive work environment by being punctual, reliable, and contributing positively to team dynamics.
• Developed troubleshooting skills by working alongside experienced technicians during challenging repair projects.