Brodie Symonds

Sales Coordinator

Coats Hire

03.2016 - Current

Coordinate daily operations including equipment deliveries, transfers, pick-ups, repairs, and breakdowns
Develop and maintain strong relationships with customers and contractors to support large scale construction, civil and industrial infrastructure
Liaise with management and sales team to better understand customer needs and recommend appropriate solutions
Reporting health, safety environment and quality (HSEQ) incidents and discussions
Compile customer profiles and enter information into operating system
Consistently achieve team KPI's including customer loyalty, sales revenue, and safety targets
Keep detailed records of sales and customer information in CRM software, updating database regularly to maintain a quality service
Management of site delivery driver including rostering and scheduling to support operations
Organizing scheduled servicing of plant and equipment
Manage customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
Raising and completing purchase orders
Analyzing invoicing and dealing with customer complaints, finding a suitable resolution that benefits the customer and the company’s interest.
Maintained long-term relationships with high net-worth clients.
Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
Complied, understood and supported corporate safety initiatives to maintain safe work environment.
Inspected product loads for accuracy.
Assisting in manual handling, loading and unloading equipment