Brodie Tamasi

• Supported yard operations with the proper use of tools, machinery, and equipment following safety protocols.
• Performed safety checks and routine maintenance on equipment, fostering safe operations.
• Operated forklift and power washer to complete assigned yard tasks.
• Conducted general clean up of entire yard and facilities to maintain safe working environment.
• Maintained clean and organized work environment, promoting a safe and efficient workspace for all employees.

• Provided exceptional customer service through personalised assistance to provide pet owners with product selection, addressing their specific needs and preferences for optimal pet care.
• Educated customers on proper pet care, resulting in healthier pets and happier owners.
• Maintained up-to-date knowledge of stocked products through e-learning platform and face to face learning with sale representatives
• Use company system to locate stock at other stores or placing special orders
• Used POS system to process sales, returns, online orders, and gift card activations.
• Able to perform both store open and end of day procedures, including register reconciliation and banking
• Creating new memberships to provide customer reward programs and loyalty discounts.
• Able to process click and collect and door dash orders
• Schedule grooming appointments accurately. Able to schedule according to breed size, and grooming requirements
• Assisted in managing inventory levels, accurately processing deliveries using RF scanner, able to correctly identify any discrepancies in deliveries.
• Able to confidently check SOH levels and investigate any discrepancies in stock levels such as negative stock numbers.
• Participated in weekly cyclic stocktake preparation and counts.
• Date checks of all stock and ensure short dated stock is ranged to the front. Discount matrix applied to products where applicable to minimise write offs
• Able to read and execute planograms for inventory, along with promotional visual merchandising displays
• Maintained clean sales floor and straightened and faced merchandise. Restocking or reorganising products as required
• Cared for live fish and other aquatic animals according to species requirements. This also included daily water parameter check,treatment of any unwell fish and weekly shop display tank (Kongs) cleaning and maintenance
• Provided care for in-store cat adoption unit. This included husbandry, appropriate life stage nutrition, daily health monitoring and record keeping. Provided environment enrichment that enhanced stimulation and social interaction.
• Strong understanding of animal illnesss and disease and maintaining high level of cleaning and disinfection to prevent the spread of any contagious and/or zoonotic pathogens.
• Assisted customers with adoption meet and greets, liasing with the rescue, and submission of adoption applications. Finalising approved applications, providing new adoptees with medical (desexing, vaccination, microchip) information and new cat/kitten care packs
• Good behavioural observation skills, to minimise risk of being bitten or animal injuring themselves.
• Confident in handling and restraint skills with Cats, dogs, small animals, reptiles and aquatic animals.
• Worked in the grooming salon twice weekly as an bather / assistant with duties including;

- Washed, dried and brushed dogs in accordance with coat type to maintain good grooming standards.

- Assisted groomers with pre-wash clips to remove matting prior to bathing.

- Use medicated washes, ear cleaners and other products as required.

-Kept cages, kennels, play yards, and grooming areas neat and clean. disinfection and cleaning of equipment and groom room.

- Monitored animals for behavioral problems and signs of health issues and communiated these with groomer and/or customer

- Create customer files with grooming notes, behavioural information, creating appointments and taking payments

- Educated customers on proper grooming care and recommendation of products to assist in care between groom visits

- Good handling and restraint practices to minimise fear in the grooming setting