Brodie Townend
Summary
Ambitious individual with strong organisational and multitasking skills, as well as an aptitude for technology. and customer service. Ready to apply knowledge and skills to any challenge.
Overview
11
11
years of professional experience
Work History
Trainer/Assessor
CTA Training Specialist - RTO#31607
10.2022 - Current
- Deliver Training & Assessment – Conduct training sessions and assessments in line with accredited course requirements.
- Develop Learning Materials – Create or adapt training resources to meet student and industry needs.
- Ensure Compliance – Follow ASQA (or relevant authority) standards and maintain RTO policies and procedures.
- Student Support – Provide guidance, mentoring, and support to students throughout their learning journey.
- Industry Engagement – Stay updated with industry trends and maintain relationships with stakeholders.
Catering Supervisor
Club Southside
02.2020 - 10.2022
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Maintained adequate shift staffing levels to meet projected sales or expected customer levels
- Established work schedules, assignments, and production sequences to meet production goals
- Resolved customer complaints promptly and professionally
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
Food and Beverage Attendant
Nandos
03.2018 - 02.2020
- Applied excellent communication skills when interacting with customers and coworkers alike.
- Restocked food and beverage items throughout the shift.
- Performed opening and closing duties such as setting up workstations and cleaning counters effectively.
- Excelled at operating cash registers, processing payments, and providing change accurately.
Nightclub Manager
Evoke
06.2014 - 01.2018
- Maintained strict compliance with local laws and regulations regarding liquor licensing, health codes, and security protocols.
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
Education
Certificate IV in Training And Assessment TAE40116
Blueprint
Diploma of Hospitality Management SIT50416
Servir Group
Food Safety Certificate SITXFSA001 / SITXFSA002
Servir Group
Provide First Aid HLTAID001 / HTLAID003
TAFE QLD
QLDProvide Responsible Gaming Services SITHGAM001
Galaxy Training
Provide Responsible Service Of Alcohol SITHFAB002
Servir Group
Responsible Management of A Licensed Venue
Servir Group
Bachelor of Science - Sport Coaching
University of Gloucestershire
07.2017
Skills
- Industry knowledge
- Effective communication
- Interpersonal skills
- Adaptive learning
- Food safety
- Reliability and punctuality
Timeline
Trainer/Assessor
CTA Training Specialist - RTO#31607
10.2022 - Current
Catering Supervisor
Club Southside
02.2020 - 10.2022
Food and Beverage Attendant
Nandos
03.2018 - 02.2020
Nightclub Manager
Evoke
06.2014 - 01.2018
Certificate IV in Training And Assessment TAE40116
Blueprint
Diploma of Hospitality Management SIT50416
Servir Group
Food Safety Certificate SITXFSA001 / SITXFSA002
Servir Group
Provide First Aid HLTAID001 / HTLAID003
TAFE QLD
Provide Responsible Gaming Services SITHGAM001
Galaxy Training
Provide Responsible Service Of Alcohol SITHFAB002
Servir Group
Responsible Management of A Licensed Venue
Servir Group
Bachelor of Science - Sport Coaching
University of Gloucestershire
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