Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Brodie Nance

Piggabeen,NSW

Summary

PERSONAL QULITIES - Great customer service skills and phone manner. Ability to prioritize tasks and complete them efficiently. Exceptional work ethic ,initiative, eye for eye detail ,resilience and honesty. Excellent time management and organizational skills. Willingness to learn, Confident with computer work, outgoing bubbly happy personality always smiling and very flexible. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Receptionist Administrator

TOYOTA
Tweed Heads
04.2024 - Current
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
  • Received parcels, routed mail and opened packages for staff.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Maintained office supply inventory and placed orders to meet demand.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Resolved customer complaints or answered customers' questions.

Dog Grooming Manager

Petbarn
Burleigh Waters, QLD
01.2018 - 03.2024
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Demonstrated safe handling techniques when dealing with animals that are stressed or difficult to manage.
  • Consulted with pet owners regarding the best methods for grooming their pets.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Served customers and followed outlined steps of service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and maintained courteous and effective working relationships.

Aftermarket Sales Manager

Toyota
Tweed Heads, NSW
07.2017 - 01.2018
  • Built relationships with customers and community to establish long-term business growth.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Greeted and assisted customers to foster positive experiences.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Camel Farm Worker

Uluru-Kata Tjuta National Park
Uluru , NT
01.2017 - 04.2017
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up 25 people on tours of Uluru Camel FArm
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Dog Groomer/ Saloon Manager, Retail Assistant

Best Friends Pet Super Centre
Tweed Heads, NSW
03.2012 - 04.2017
  • Dog and cat grooming
  • Customer service
  • Bookings
  • Product knowledge
  • Inbound phone inquires
  • Mentor to younger staff
  • Setting goals and achieving the annual Grooming Salon Sales and GP budgets
  • Conflict resolution
  • Upselling product
  • Cash/Eftpos handling
  • Managing Rosters
  • Closing and opening procedures
  • Stock ordering

Cake Decorator

Tweed Heads Cheesecake Shop
Tweed Heads , Nsw
03.2012 - 01.2013
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Recorded and maintained accurate supplies lists for clients' projects.

Tracey’s Smoothie Bar Coolangatta
01.2012 - 01.2012

Volunteer

Kingscliff Veterinary Clinic
06.2011 - 01.2012
  • Work whilst completing nursing certificate through NSW TAFE)

Volunteer

09.2015
  • Work for an animal shelter in Mexico whilst on leave

Education

Year 10 Certificate -

Banora Point High School

Skills

  • Strategic Planning
  • Administration and Reporting
  • Staff Management
  • Scheduling and Coordinating
  • Issue and Conflict Resolution
  • Job Assignments
  • Overseeing Employees
  • Guest Relations
  • Reception Management
  • Customer care
  • Up-selling
  • Relationship Building
  • Team Leadership

Certification

· Certificate II Business Studies

· Certificate II Animal Studies

· Barista and Hospitality Course

· RSA and RSG

· Participation in online courses and seminars throughout my years at Best friends

Additional Information

leon Geldenhuys - GM Surf Toyota 0415 595 392

Kerrie Harrison - Manager Petbarn 0419 905 748

Timeline

Receptionist Administrator

TOYOTA
04.2024 - Current

Dog Grooming Manager

Petbarn
01.2018 - 03.2024

Aftermarket Sales Manager

Toyota
07.2017 - 01.2018

Camel Farm Worker

Uluru-Kata Tjuta National Park
01.2017 - 04.2017

Volunteer

09.2015

Dog Groomer/ Saloon Manager, Retail Assistant

Best Friends Pet Super Centre
03.2012 - 04.2017

Cake Decorator

Tweed Heads Cheesecake Shop
03.2012 - 01.2013

Tracey’s Smoothie Bar Coolangatta
01.2012 - 01.2012

Volunteer

Kingscliff Veterinary Clinic
06.2011 - 01.2012

Year 10 Certificate -

Banora Point High School

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Brodie Nance