Brody Birse
Brisbane,QLD
Summary
I'm a highly-motivated individual with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I can demonstrate a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
9
9
years of professional experience
Work History
Christmas Retail Assistant
EB Games
Coomera , QLD
12.2023 - 02.2024
- Managed returns and exchanges according to company policy and procedure.
- Actively promoted seasonal specials and promotional campaigns across multiple platforms.
- Assisted fellow team members with tasks as needed during busy periods.
- Greeted customers and provided assistance with product inquiries.
- Organized merchandise displays to maximize sales potential.
- Provided excellent customer service by addressing customer needs in a timely manner.
- Operated the cash register to process payments from customers.
- Inspected incoming shipments for accuracy against invoices or purchase orders.
- Handled customer complaints or concerns in a professional manner.
- Bagged or packaged purchases and wrapped gifts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Section Leader
Harris Farms Market
Isle Of Capri, QLD
03.2022 - 09.2023
- Monitored inventory levels and placed orders as needed to replenish supplies.
- Supervised operations within the section ensuring that all tasks were completed accurately and on time.
- Led team meetings to discuss progress on projects and address any issues or concerns.
- Tracked departmental expenses against budgeted amounts, making adjustments as needed.
- Identified areas of improvement in workflow processes and implemented solutions accordingly.
- Trained new employees on company policies, procedures, and safety protocols.
- Coordinated with other departments to ensure smooth workflow throughout the organization.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Inspected products manufactured by the section staff to maintain quality standards.
- Maintained section records and logs with daily activity and incident information.
- Managed inventory to keep adequate supplies on hand for current and anticipated demand.
New Car Sales Consultant
Frizelle's Sunshine Automotive
Southport , QLD
07.2021 - 03.2022
- Assisted customers in selecting the right car for their budget and lifestyle.
- Negotiated prices with customers to ensure maximum profitability for the dealership.
- Conducted market research to identify trends in customer preferences for vehicles.
- Followed up with existing clients to maintain strong relationships post purchase.
- Performed test drives with customers to demonstrate vehicle performance capabilities.
- Provided customers with detailed information about car features, pricing, financing options and warranties.
- Demonstrated knowledge of automotive parts, systems, accessories and services offered by the dealership.
- Adhered to standards of quality and service and industry regulations.
Manager on Duty
Greener Grocer
Isle Of Capri, QLD
02.2015 - 05.2021
- Delegated tasks among team members according to their strengths and abilities.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Performed administrative tasks such as filing documents or preparing reports.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Assigned tasks to employees and monitored progress of projects.
- Provided guidance and support to team members when needed.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies as needed.
- Trained new employees on job duties and company policies.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Education
Bachelor of Arts - Global Studies
Griffith University
QLD10-2025
Certificate II - Electronics Technology
TAFE
QLD 09-2021
High School Diploma -
Benowa State High School
Gold Coast, QLD12-2016
Diploma - Business
Griffith University
QLD11-2016
Certificate I - Information Technology
Tafe
QLD 11-2016
Skills
- Payment Processing
- Retail Merchandising
- Store Organization
- Loss Prevention
- Cash Handling
- Inventory Management
- Customer Assistance
- Time management abilities
- Reliable and Responsible
- Networking abilities
- Team Development
- POS Systems
References
References available upon request.
Timeline
Christmas Retail Assistant
EB Games
12.2023 - 02.2024
Section Leader
Harris Farms Market
03.2022 - 09.2023
New Car Sales Consultant
Frizelle's Sunshine Automotive
07.2021 - 03.2022
Manager on Duty
Greener Grocer
02.2015 - 05.2021
Bachelor of Arts - Global Studies
Griffith University
Certificate II - Electronics Technology
TAFE
High School Diploma -
Benowa State High School
Diploma - Business
Griffith University
Certificate I - Information Technology
Tafe
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