Jaidon Ortis
Hackham,SA
Summary
Seasoned Operations Manager and talented leader with four years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas needing improvement and implementing changes with a strategic approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources - Consultant
South Ave
01.2024 - Current
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Wrote, developed and delivered successful presentations and facilitated training to individuals and groups.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Applied facts and analytics to understand trends and develop solutions to positively impact organization.
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Facilitated cultural integration planning and developed strategies to foster employee engagement and commitment.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Human Resources Business Partner
My Ability Australia
09.2023 - Current
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Advised senior management on organizational development and change management initiatives.
- Collaborated with leadership to assess and improve policies across board.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Instructed senior leaders on appropriate employee corrective steps.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Operations Manager
My Ability Australia
03.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Overseen 22 SIL locations in Adelaide.
- Overseen over 150 staff members across Adelaide.
- Identified and resolved unauthorized, unsafe or ineffective restrictive practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Developed written plan and procedures for implementing health services component of program.
- Worked with interdisciplinary teams to integrate services and meet service delivery goals.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Organized clinical documentation, treatment plans, and referrals.
- Coordinated program referrals for community-based resources.
- Worked flexible hours; night, weekend, and holiday shifts.
- Support plan creation
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Critical Incident Manager
My Ability Austrlia
02.2022 - 09.2023
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Served as escalated communication link for employees, company representatives and union officials involved in disability program.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to NDIS Practice Standards, benefits administration and general liability.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Behaviour Support Practitoner: Operations Lead
My Therapy Australia
01.2022 - 04.2022
- Managed client caseload of 25-30 clients whilst maintaining KPI requirement
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Engaged with families, assisting them in navigating the NDIS framework.
- Identified opportunities to improve clinical practices, devised strategies, and implemented plans to increase client results and enhance operational procedures.
- Delegated tasks to staff members, monitored the completion of all duties and provided support to enhance performance.
- Implemented onboarding for new employees, which enabled each to learn tasks and job duties effectively.
- Implement new policies and educate staff on changes.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Developed, implemented, revised and evaluated policies and procedures.
- Reviewed financial resources and prepared reports showing resource allocations.
- Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
- Conducted Functional Behavior Assessments (FBAs) and Functional Analyses (FAs) and developed behavior intervention plans based on principles of applied behavior analysis.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Consulted with other therapists, public and private service agencies and university researchers to advise clients on resources available.
- Facilitated referrals to outside healthcare professional and medical facilities to obtain specialized care for patients in need of extra support.
- Referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs.
Behaviour Support Practitioner
My Therapy Australia
07.2021 - 01.2022
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Created and designed individualized behavioral interventions to promote positive behaviors and prevent problems.
- Engaged in pre-crisis and crisis interventions to facilitate positive outcomes using least restrictive alternative.
- Briefed family members on client condition, furnished community resources and recommended strategies to implement at home to promote consistency.
- Implemented educational programming by teaching self-help, communication and personal care skills.
- Attended ongoing professional development training programs and industry seminars to remain current on treatments and techniques.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
Support Worker
My Ability Australia
04.2021 - 12.2021
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors and medications in client medical records.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Behavioral Therapist
Autism Adelaide
05.2021 - 10.2021
- Facilitated referrals to outside healthcare professional and medical facilities to obtain specialized care for patients in need of extra support.
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
- Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
- Consulted with other therapists, public and private service agencies and university researchers to advise clients on resources available.
- Contributed to treatment success by offering feedback and guiding patients through exercises.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Collected session data to aid in treatment planning and assessment.
IMPACT NUTRITION STORE MANAGER
Impact Nutrition
08.2020 - 06.2021
- Created work schedules according to sales volume and number of employees.
- Monitored social media and online sources for industry trends.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained excellent attendance record, consistently arriving to work on time.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Lead store inventory, promotions, vendor communication and customer communications
- Manage team of 4 people in delivery high standard customer service in store and online
- Successful implementation of product promotion and social media management lead to 5% growth in weekly sales.
Club Manager
Anytime Fitness
06.2019 - 08.2020
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance
- Lead School based programs for troubled youths seeking fitness knowledge.
- Managed team of 5 and designed and implemented an employee recognition program which boosted productivity by 10%. Which lead to staff retention rates increasing by 50%
- Managed club growth to see an membership increase of 150 clients over an 7 month period. (27% growth of total membership base)
- Resolved all membership and guest inquires within 24 hours
- Proficient use of club database to manage member and guest accounts
Drakes Foodland Manager
Drakes Foodland
02.2019 - 06.2019
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Identified training needs and developed content while evaluating existing programs
- Managed a team of 30 people including recruitment, training and performance management to ensure store values and KPI's were delivered
- Payroll
- Maintained clean, adequately stocked and organised store by streamlining daily operations and introducing new procedures
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
ISS Balance And Lifestyle Coordinator
ISS
10.2018 - 04.2019
- Return to work programs
- Maintained stakeholder relationships
- Worked with department heads, staff and faculty to develop engaging curriculum and advance instruction for all nursing programs
- Responsible for primary care, case management, and medication management
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Improved delivery of patient care through reviewing and implementing improvements to clinical approaches
- Developed engaging curriculum and advance instructions across all nursing programs resulting in better client relationships.
- Delivered dedicated case management services to 500 clients and coordinated referrals to specialised services and departments
- Improved delivery of patent case through reviewing and implementing improvements to clinical approaches
Club Manager
Anytime Fitness Hallett Cove
02.2018 - 10.2018
- Increased membership base by 500 members within 6 month period
- Managed team of 5 club staff
- Successfully increased the clubs community presence by implementing strategies including youth programs, member rewards and community programs.
- Mentored staff to increase their business income
- Increased community presence
- Club and product promotions
- Management of club support staff
- Developed new process for employee evaluation which resulted in marked performance improvements
- Verified data integrity and accuracy
- Analysed departmental documents for appropriate distribution and filing
- Responsible for creative design for prominent marketing in the club and community
Club Manager
Anytime Fitness Aberfoyle Park
02.2017 - 06.2018
- Managed team of 5 club staff
- Maintained constant growth during employment period
- Daily financial operations
- Member liaison and club focal point
- Club maintenance
- Club and product promotion
- Responded to customer requests via telephone and email
- Implemented marketing strategies which resulted in 12% growth of customer base
- Raised club traffic and brand reach with innovative online promotions.
- Increased staff performance and engagement via motivational leadership.
- Planned, organized, and coordinated special events and celebrations.
- Recruited, hired, and trained to develop high-performing staff.
Store Manager
Sports Power
01.2017 - 01.2017
- Customer service
- Daily financial operations
- Support and management of store sales staff
- Stock control and promotions
- Rotated stock to ensure optimum appeal and minimise shrinkage
- Oversaw daily operations of cash flow start-up, including staffing and training, workplace compliance, inventory control and financial functions
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans
- Instructed staff on appropriately handling difficult and complicated sales
- Generated repeat business through exceptional customer service
- Maintained strong knowledge in the handling of perishables
- Trained and developed new associates on POS system and key sales tactics
Club Manager
Anytime Fitness Port Adelaide, Brighton and Para Hills
01.2015 - 01.2017
- Member and account management
- Managed team of 5 club staff
- Daily financial operations
- Member liaison and club focal point
- Club maintenance
- Club and product promotions
- Management of club support staff
- Responded to customer requests via telephone and email
- Copied, logged and scanned supporting documentation
- Developed new process for employee evaluation which resulted in marked performance improvements
- Supported Chief Operating Officer with daily operational functions
- Entered details such as payments, account information and call logs into the computer system
- Performed initial client assessment and analysis to begin research process
Club Manager
Anytime Fitness Seaford
01.2015 - 01.2016
- Develop and execute individual and small group exercise programs
- Client support
- Coaching and mentoring of clients
- Maintaining client confidentiality and records
- Screened clients and performed client assessments
- Supplied clients with dietary restrictions and guidelines
- Designed specific workout systems for individual clients based on performance ability.
- Organised files and created a new system for personal fitness plans, records and contracts
- Elevated customer satisfaction ratings by managing issues for a speedy resolution
- Taught clients how to properly operate exercise equipment
- Curbed learning time by effectively developing customer rapport and training clients
- Educated customers on preventative care, nutrition, fitness, stress management and ergonomics.
- Designed and executed individual and small group exercise fitness programs and regimens
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Provided clients with safe and reasonable exercises that they can perform at home or at the gym
- Developed, planned and led personal and group fitness sessions as well as well-known speciality fitness programs
Education
CPR/Senior First Aid Certification -
First Aid Pro - Morphett Vale
Morphett Vale, SAMental Heath First Aid -
First Aid Pro - Adelaide CBD
Adelaide, SAPsychology
The University of South Australia
Adelaide, SADiploma of Counselling
Australian Counselling Association
Adelaide, SA12.2023
Personal Training
Australian Institute Of Fitness Adelaide
Adelaide, SA2014
Retail Management
TAFE SA Regency Campus
Regency Park, SA2014
Skills
- Employee relations
- POS systems knowledge
- Mediation capability
- Stocking
- Quick learner
- Natural leader
- Contract Review and Recommendations
- Staff Management
- Workflow Planning
- Policy and Procedure Implementation
- Stakeholder Relations
- Safety and Compliance
- Peer-to-peer work
Certification
NDIS Workers Clearance
Working with Children Clearance
Full Drivers License
Timeline
Human Resources - Consultant
South Ave
01.2024 - Current
Human Resources Business Partner
My Ability Australia
09.2023 - Current
Operations Manager
My Ability Australia
03.2022 - Current
Critical Incident Manager
My Ability Austrlia
02.2022 - 09.2023
Behaviour Support Practitoner: Operations Lead
My Therapy Australia
01.2022 - 04.2022
Behaviour Support Practitioner
My Therapy Australia
07.2021 - 01.2022
Behavioral Therapist
Autism Adelaide
05.2021 - 10.2021
Support Worker
My Ability Australia
04.2021 - 12.2021
IMPACT NUTRITION STORE MANAGER
Impact Nutrition
08.2020 - 06.2021
Club Manager
Anytime Fitness
06.2019 - 08.2020
Drakes Foodland Manager
Drakes Foodland
02.2019 - 06.2019
ISS Balance And Lifestyle Coordinator
ISS
10.2018 - 04.2019
Club Manager
Anytime Fitness Hallett Cove
02.2018 - 10.2018
Club Manager
Anytime Fitness Aberfoyle Park
02.2017 - 06.2018
Store Manager
Sports Power
01.2017 - 01.2017
Club Manager
Anytime Fitness Port Adelaide, Brighton and Para Hills
01.2015 - 01.2017
Club Manager
Anytime Fitness Seaford
01.2015 - 01.2016
CPR/Senior First Aid Certification -
First Aid Pro - Morphett Vale
Mental Heath First Aid -
First Aid Pro - Adelaide CBD
Psychology
The University of South Australia
Diploma of Counselling
Australian Counselling Association
Personal Training
Australian Institute Of Fitness Adelaide
Retail Management
TAFE SA Regency Campus
NDIS Workers Clearance
Working with Children Clearance
Full Drivers License
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