Brody Catherine Walker
Engadine,NSW
Summary
Hard-working, compassionate nursing student with 6+ years of professional experience within client relations, medical administration, and health services.
Dedicated to identifying patient's needs, providing high-quality personalised care, and implementing effective care strategies for improved patient wellbeing and health outcomes. Actively seeking employment as a disability support worker to compliment current nursing studies while continuing personal and professional development within a meaningful support role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Section Waitress
The Pines Restaurant
11.2020 - Current
- Enhance customer satisfaction by providing attentive service and anticipating guest needs.
- Manage high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborate with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrate extensive menu knowledge, enabling personalised recommendations for guests based on preferences or dietary restrictions.
- Assist in training new waitstaff, sharing best practices and improving overall team performance.
- Contribute to restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handle cash transactions accurately, ensuring proper accounting and minimising discrepancies at end of shifts.
- Utilise strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
- Ensure compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Handle customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinate with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Aged Care Worker - Student Placement
Illawarra Retirement Trust
12.2023 - 02.2024
- Assisted with daily feeding, showering, toileting, dressing guidance, grooming, meal preparation, and medication administration (RN supervision).
- Enhanced residents' quality of life by providing compassionate and attentive care.
- Operated equipment for patient transportation including hoists, Sarah-steady, wheelchair.
- Monitored high-risk falls patients.
- Reduced falls and injuries among residents by implementing tailored exercise programs.
- Promoted social interaction for isolated seniors through engaging group activities.
- Maintained clean and safe living environment for all residents, ensuring their wellbeing.
- Collaborated with healthcare professionals to develop personalised care plans for each resident.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Facilitated smooth transitions between shifts by providing detailed handover reports on residents progress and needs.
- Adhered strictly to infection control protocols, minimising risk of communicable diseases within facility.
Medical Receptionist & Administrator (temp)
The Family Medical Practice
09.2021 - 04.2022
- Provided compassionate customer service, create welcoming atmosphere for patients and their families.
- Prioritise and respond to high-volume of telephone-enquiries and email correspondence - up to 200 phone calls and 150 emails per day.
- Increased patient satisfaction by addressing concerns and answering inquiries professionally and empathetically.
- Facilitated communication and patient document processing across multidisciplinary team.
- Ensure patient information is updated within practice software.
- Manage sensitive patient correspondence - results, serology reports, medical imaging, transfer of medical records, discharge summaries, specialist referrals and progress reports.
- Ensure infection prevention and control protocols are maintained and potential hazards are reported.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Responsible for completing assigned tasks independently with high-attention to detail.
- Ensure patient privacy and confidentiality is maintained.
- Work effectively within team and independent environments.
- Adhere to practice policies, standards of practice, and procedures.
- Allocate medical services to correct billing codes for payment processing - Medicare rebates, DVA's, pensioners, bulk billing, surgical procedures, vaccinations.
Medical Recruitment Administrator
Medrecruit
02.2019 - 11.2019
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Generated reports to suggest corrective actions and process improvements.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Entered and maintained departmental records in company database.
- Improved employee productivity with effective time management strategies for daily tasks.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Education
Bachelor's Degree - Bachelor of Nursing
University of Wollongong
Wollongong, NSW11.2026
Certificate IV - Massage Therapy
TAFE NSW - Loftus Campus
Loftus, NSW09.2022
Year 12 Completion - Higher School Certificate (HSC)
Georges River College - Oatley Senior Campus
Oatley, NSW11.2015
Skills
- Strong interpersonal skills
- Reliable
- Professional
- Adaptable
- Compassionate care
- Mobility assistance and manual handling
- Showering, toileting, and personal hygiene care
- Infection prevention and control
- Fall-prevention
- Meal preparation and feeding
- Patient companionship and emotional support
- Critical-thinking and problem-solving
- Time management
- Medical record management
References
References available upon request.
Certification
- First Aid & CPR
- Working with Children's Check (WWCC)
- NDIS Workers Screening Check
- National Police Check
- Unrestricted Australian Driver's License
Timeline
Aged Care Worker - Student Placement
Illawarra Retirement Trust
12.2023 - 02.2024
Medical Receptionist & Administrator (temp)
The Family Medical Practice
09.2021 - 04.2022
Section Waitress
The Pines Restaurant
11.2020 - Current
Medical Recruitment Administrator
Medrecruit
02.2019 - 11.2019
Bachelor's Degree - Bachelor of Nursing
University of Wollongong
Certificate IV - Massage Therapy
TAFE NSW - Loftus Campus
Year 12 Completion - Higher School Certificate (HSC)
Georges River College - Oatley Senior Campus
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