Brody McDermott
Mudgee
Summary
Dedicated customer service professional with strong problem-solving and financial transaction skills, ready to excel as a Personal Banking Associate. Proven ability to assist clients and manage complex inquiries efficiently. Eager to leverage experience in banking and service upselling to enhance client relationships and support financial growth.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Support Representative
Service NSW
08.2025 - 10.2025
- Provided compassionate and effective support to customers, helping to resolve issues and enhance their overall experience.
- Collaborated with team members to share best practices and improve service quality, contributing to a positive team environment.
- Ensured customer satisfaction by actively listening and addressing concerns, fostering trust and loyalty.
Member Service Representative
Family First Credit Union
02.2025 - 05.2025
- Provided excellent customer service by assisting, responding to, and resolving customer inquiries.
- Handled sensitive and confidential information with discretion to maintain department security.
- Processed member applications, updated accounts, and maintained records.
- Assisted members with online banking setup and troubleshooting technical issues related to their accounts.
- Provided guidance on products and services to members and assisted them with various banking transactions.
- Demonstrated expertise in customer service, resolving complex inquiries, and problem solving.
- Identified opportunities for cross-selling additional bank products or services based on member needs.
- Provided excellent customer service to members, with a special focus on resolving any issues in a timely and efficient manner.
- Managed a high volume of incoming calls and emails, professionally and efficiently addressing member needs.
Delivery Driver/Cashier
Mcdonalds
03.2019 - 12.2024
- Managed fuel consumption and expenses for delivery vehicle.
- Safely operated delivery vehicle under various weather conditions.
- Developed and maintained positive customer relationships along delivery route.
- Changed tires and installed light bulbs, fuses and spark plugs.
- Adapted to dynamic delivery schedules and routes.
- Obeyed local traffic laws and DOT requirements.
Kitchenhand
Mudgee Bakery and Cafe
Mudgee
11.2018 - 02.2019
- Replenished cupboards and refrigerators and tended salad bars and buffet meals.
- Helped kitchen staff meet customer needs with food preparation.
- Facilitated smooth kitchen operations by effectively managing time and tasks.
Education
Master of Arts - Human Resource Management
University of New South Wales
Sydney 02.2020 - 08.2024
Bachelors of Commerce - Finance
Charter University
01.2022
HSC -
Mudgee High School
01.2016
Skills
- Customer Service
- Time Management
- Communication
- Problem solving
- Vehicle cleaning and maintenance
- Financial modeling
- Analysis & evaluation
- Supply chain management
- Customer support
- Financial transactions
- Service upselling
- Issue resolution
- Banking
Languages
Mandarin
Timeline
Customer Support Representative
Service NSW
08.2025 - 10.2025
Member Service Representative
Family First Credit Union
02.2025 - 05.2025
Master of Arts - Human Resource Management
University of New South Wales
02.2020 - 08.2024
Delivery Driver/Cashier
Mcdonalds
03.2019 - 12.2024
Kitchenhand
Mudgee Bakery and Cafe
11.2018 - 02.2019
Bachelors of Commerce - Finance
Charter University
HSC -
Mudgee High School