Brogan Hughes
Dundee
Summary
I have a strong focus on improving client lives through providing high-quality person centred support. Having found a genuine passion for care and support work, I am enthusiastically pursuing the opportunity to grow my skills, knowledge and experience over a wider age range. I am inspired to help others and have a strong work ethic, dedicated to meeting objectives. I have strong values that include treating people with warmth, empathy, respect and genuine concern
Overview
9
9
years of professional experience
Work History
Support Worker
Forebank Nursing Home
03.2022 - Current
- Enhanced the quality of care for older/elderly clients impacted by dementia and Korsakoff Syndrome.
- I provided personalised support and assistance with daily living activities, including bathing, showering, toileting, grooming, and any other daily activity. This helped build client self esteem and promoted their general wellness.
- Using moving and handling techniques, and mobility aids and equipment, I assisted in the safe moving and positioning of clients between areas e.g. bed to chair, chair to toilet, to bath etc.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with associated social work and health professionals to implement individualised care plans for each client.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centered care techniques.
Care Worker
My Care Dundee
02.2021 - Current
- Enhance the well-being of vulnerable elderly clients in the community by providing personalised care and support tailored to their individual needs.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Implemented care plans for optimal client outcomes.
- Fostered a safe, comfortable environment for clients by maintaining clean and organised living spaces.
- Delivering personal care to enhance the clients wellbeing, this included showering/bathing, applying creams, dressing and undressing, catheter and stoma care and toileting, alongside maintaining a respectful demeanour.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Assisted patients with self-administered medications.
- Developed strong relationships with clients' families, keeping them informed about progress and addressing concerns as needed.
- Coordinated meal planning and preparation based on individual dietary requirements, promoting healthy eating habits among clients.
- Aided clients during transfers between beds, chairs or other positions using slides, hoists and other aids and equipment. This was achieved through utilising manual handling training.
- Remained alert to problems or health issues of clients and competently responded.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Live in Care Worker
Care Crew Limited
10.2019 - 10.2020
- Enhanced vulnerable elderly client well-being by providing personalised care and support tailored to individual needs.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Fostered a safe, comfortable environment for clients by maintaining clean and organized living spaces.
- Managed clients' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanour.
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Transported clients for personal outings.
Beautician and Brow Artist
House Of Liberty
08.2016 - 10.2019
- Enhanced client satisfaction by providing personalised beauty consultations and recommending suitable treatments.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Performed microblading/tattooing of eyebrows
- Boosted salon revenue by upselling services and retail products during appointments.
- Built a loyal clientele through excellent communication skills and attention to detail .
- Contributed to salon growth by participating in marketing initiatives such as promotional events or social media campaigns.
- Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer (dealing with blood and open wounds) and the associated health risk of having a shared work environment.
Crew Member
McDonalds
06.2015 - 06.2016
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Professional Microblading Course
House Of Liberty, DundeeMoving And Handling Training
Medication Dispensing
Grove Academy
Broughty Ferry, Dundee06.2015
Skills
- Personal care
- Individualised support
- Emotional Support
- Mobility support
- Meal Planning and Preparation
- Documentation abilities
- Clean Driving Record
- Daily living assistance
- Cleaning and sanitizing
- Recreational Activities
- Housekeeping tasks
- Professional boundaries
- Transportation Assistance
- Confidentiality and Privacy
- Health and safety awareness
- Client Advocacy
- Interpersonal Communication
- Life Skills Development
- Daily living support
Timeline
Support Worker
Forebank Nursing Home
03.2022 - Current
Care Worker
My Care Dundee
02.2021 - Current
Live in Care Worker
Care Crew Limited
10.2019 - 10.2020
Beautician and Brow Artist
House Of Liberty
08.2016 - 10.2019
Crew Member
McDonalds
06.2015 - 06.2016
Professional Microblading Course
Moving And Handling Training
Medication Dispensing
Grove Academy