Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brogan Hughes

Dundee

Summary

I have a strong focus on improving client lives through providing high-quality person centred support. Having found a genuine passion for care and support work, I am enthusiastically pursuing the opportunity to grow my skills, knowledge and experience over a wider age range. I am inspired to help others and have a strong work ethic, dedicated to meeting objectives. I have strong values that include treating people with warmth, empathy, respect and genuine concern

Overview

9
9
years of professional experience

Work History

Support Worker

Forebank Nursing Home
03.2022 - Current
  • Enhanced the quality of care for older/elderly clients impacted by dementia and Korsakoff Syndrome.
  • I provided personalised support and assistance with daily living activities, including bathing, showering, toileting, grooming, and any other daily activity. This helped build client self esteem and promoted their general wellness.
  • Using moving and handling techniques, and mobility aids and equipment, I assisted in the safe moving and positioning of clients between areas e.g. bed to chair, chair to toilet, to bath etc.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Collaborated with associated social work and health professionals to implement individualised care plans for each client.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centered care techniques.


Care Worker

My Care Dundee
02.2021 - Current
  • Enhance the well-being of vulnerable elderly clients in the community by providing personalised care and support tailored to their individual needs.
  • Assisted clients with daily living activities, promoting independence and quality of life.
  • Implemented care plans for optimal client outcomes.
  • Fostered a safe, comfortable environment for clients by maintaining clean and organised living spaces.
  • Delivering personal care to enhance the clients wellbeing, this included showering/bathing, applying creams, dressing and undressing, catheter and stoma care and toileting, alongside maintaining a respectful demeanour.
  • Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
  • Assisted patients with self-administered medications.
  • Developed strong relationships with clients' families, keeping them informed about progress and addressing concerns as needed.
  • Coordinated meal planning and preparation based on individual dietary requirements, promoting healthy eating habits among clients.
  • Aided clients during transfers between beds, chairs or other positions using slides, hoists and other aids and equipment. This was achieved through utilising manual handling training.
  • Remained alert to problems or health issues of clients and competently responded.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Live in Care Worker

Care Crew Limited
10.2019 - 10.2020
  • Enhanced vulnerable elderly client well-being by providing personalised care and support tailored to individual needs.
  • Assisted clients with daily living activities, promoting independence and quality of life.
  • Fostered a safe, comfortable environment for clients by maintaining clean and organized living spaces.
  • Managed clients' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanour.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Transported clients for personal outings.

Beautician and Brow Artist

House Of Liberty
08.2016 - 10.2019
  • Enhanced client satisfaction by providing personalised beauty consultations and recommending suitable treatments.
  • Increased customer loyalty with exceptional customer service and follow-up care advice.
  • Performed microblading/tattooing of eyebrows
  • Boosted salon revenue by upselling services and retail products during appointments.
  • Built a loyal clientele through excellent communication skills and attention to detail .
  • Contributed to salon growth by participating in marketing initiatives such as promotional events or social media campaigns.
  • Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer (dealing with blood and open wounds) and the associated health risk of having a shared work environment.

Crew Member

McDonalds
06.2015 - 06.2016
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

Professional Microblading Course
House Of Liberty, Dundee

Moving And Handling Training

Medication Dispensing

Grove Academy
Broughty Ferry, Dundee
06.2015

Skills

  • Personal care
  • Individualised support
  • Emotional Support
  • Mobility support
  • Meal Planning and Preparation
  • Documentation abilities
  • Clean Driving Record
  • Daily living assistance
  • Cleaning and sanitizing
  • Recreational Activities
  • Housekeeping tasks
  • Professional boundaries
  • Transportation Assistance
  • Confidentiality and Privacy
  • Health and safety awareness
  • Client Advocacy
  • Interpersonal Communication
  • Life Skills Development
  • Daily living support

Timeline

Support Worker

Forebank Nursing Home
03.2022 - Current

Care Worker

My Care Dundee
02.2021 - Current

Live in Care Worker

Care Crew Limited
10.2019 - 10.2020

Beautician and Brow Artist

House Of Liberty
08.2016 - 10.2019

Crew Member

McDonalds
06.2015 - 06.2016

Professional Microblading Course

Moving And Handling Training

Medication Dispensing

Grove Academy
Brogan Hughes