Bronagh Walsh
Summary
Top performing consultant that consistently surpasses targets. I use a consultative method that delivers sales through service. Outperformed the department average by 44% within the last 12 months of my role as a Senior Sales Consultant. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Arrears consultant
RT Health Fund
04.2024 - Current
- Contacting members to understand their financial circumstances and make a financial plan to assist in catching up with arrears.
- Account management.
- Working toward daily and weekly KPI’s.
- Updating system records to ensure that all communication and activity is recorded accurately
- Responding to emails with queries
- Evaluated members needs and expectations, establishing clear goals for each consulting engagement.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Liaised with members, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for members.
Senior Sales Consultant
Trailfinders
08.2022 - 09.2023
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions
- Boosted sales revenue by developing and implementing effective sales strategies.
- Dealing with other colleagues’ bookings with the same level of competency to provide a consistent and positive customer experience paired with brand representation
- Shadowing and supporting trainees
- B2C & B2B sales
- Coordinated sales presentations tailored specifically for individual clients' needs and preferences.
- Attended industry events, strengthening brand presence within the marketplace.
- Improved team collaboration, streamlining communication to enhance overall efficiency.
- Collaborated with marketing teams to create engaging promotional materials that highlighted product benefits.
Sales Consultant
Trailfinders
03.2019 - 08.2022
- Building excellent client relationships, exceeding expectations and creating luxury tailormade itineraries throughout the world
- High value leads consultant as of 2021 through demonstration of product knowledge, client management and sale success
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Consulting with clients via phone, in person and online
- Working within budgets, presenting itineraries, seeking opinions and overcoming objections
- Using multiple computer programmes in synchronisation to create detailed, meticulously designed and tailor-made itineraries
- Dealing with other colleagues’ bookings with the same level of competency to provide a consistent and positive customer experience paired with brand representation
- Collaborating with colleagues in different departments to achieve complex, detail orientated itineraries
- Learning new product and confidently selling to clients
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Chef de Partie
Oxtail
05.2018 - 10.2018
- Creating weekly specials based on seasonality
- Cooking and preparing food to a high standard
- Communicating with the kitchen and front of house team effectively to ensure smooth service
- Working in a pressurised environment whilst maintaining a high standard of food consistently
- Implementing, monitoring and recording HACCP
- Effective stock rotation and control
- Mise en place
- Adapting menus for dietary or allergen needs
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Maintained well-organized mise en place to keep work consistent.
Education
Advanced professional cookery -
Letterkenny Institute of Technology
12.2016
Skills
- Sales through service
- Rapport Building
- Results Focused
- Willingness to Learn
- Self Motivation
- Computer Literacy
- Negotiation
- Communication Skills
- Multitasking
- Team Work
- Time Management
- B2B Sales
- B2C Sales
- Client Relationships
Certification
Drivers Licence, Ireland
Timeline
Arrears consultant
RT Health Fund
04.2024 - Current
Senior Sales Consultant
Trailfinders
08.2022 - 09.2023
Sales Consultant
Trailfinders
03.2019 - 08.2022
Chef de Partie
Oxtail
05.2018 - 10.2018
Advanced professional cookery -
Letterkenny Institute of Technology